Operation Manager
Intelact Business Solutions
Gandhinagar, Gujarat
Position : Operation Manager
Qualification : Graduate/ Post Graduate
Experience : 2ys -5yrs
Location : Jaipur, Rajasthan, India
Gender : Male/ Female

Job Description

  • Ensure Client defined & Organisational defined SLAS are met
  • Identifies causes for non-achievement of SLAs, develop solutions and execute the same.
  • Mapping client’s requirements, identifying improvement areas & implementing measures to maximize customer satisfaction levels
  • PNL Management and ensuring profitability target is met by regular reviews on cost and earning components
  • Reviewing and implementation of changes for manpower and capacity planning for assigned processes
  • To ensure performance metrics , compliances etc are in place by regular reviews with the assigned team
  • Manpower planning & scheduling to meet optimum service levels
  • Integral part of Quarterly and monthly business reviews with client as well as senior management
  • Planning, organizing and Supervising the processes and everyday activities, ensuring smooth operations to prioritize the calls and centers to ensure best quality and best productivity of the calls being achieved
  • To invent and implement best practices resulting in reduced repeat calls , better customer experience, optimum usage of resources , better profitability and controlled cost
  • Regular skips, meetings and sessions to ensure client satisfaction is in place
Key Requisites
  • Excellent communication skills
  • Min 2 yrs as Sr. Manager - operations or 5 yrs as manager ops ( International Process)
Salary 12 Lac To 15 Lac P.A.
Industry IT Hardware / Technical Support / Telecom Engineering
Work Experience 2 - 5 Years
Qualification Other Bachelor Degree

Key Skills

Operation Manager

Company Profile

Company Name

IBS

About Company HR Consultant
Email ID intelact17@gmail.com