As a member of the Client Operations team, you will act as a point of contact for operational activities and client inquiries. In this role, you may have daily contact with Client Service, Client Management, Centers of Excellence and Business Unit Shared Service teams.
Perform assigned daily operations and processes including, but not limited to:
Account Administration including account openings, billing set up, tax reclaims/tax documentation, market openings/exits/updates, security registration/system access/ID administration and FAR set up
Calculates Net Asset Value and performs end of night tie out by reconciling final net assets and related data between NAV alert, MCH and Navigator.
Disseminates NAV’s in an accurate and timely manner
Online support for various client-facing applications, set up, training, resolving data integrity issues, assisting with new product rollouts.
Production of client-customized reporting and collects data and produces customer report cards
Assist with data collection for risk/compliance reporting
Monitors day-to-day service delivery of Shared Service teams and Centers of Excellence for assigned accounts.
Respond in a timely manner to inquiries from operational Centers of Excellence, Business Unit Shared Services and Business Unit Client Service.
Elevates unresolved issues/problems to Client Support Specialist 2 or Senior Client Support Specialist.
Maintains appropriate documents required for fund audits.
Remains familiar with back-up procedures when system applications and/or transmission problems arise.
During the course of normal day to day operation, be responsible for identifying any unusual or potentially suspicious transaction activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures.
Other duties as assigned.
Preferred: Bachelor’s degree with accounting, finance or business coursework OR Associate’s degree with accounting, finance or business coursework and relevant experience
Preferred: 0-2 years work experience in accounting, finance, mutual fund operations, loan servicing or related career
Strong computer competence (Microsoft applications: Excel, Word, etc.)
Accuracy and detail-orientated
Aptitude for math
Interpersonal and oral communication skills
Ability to work under pressure/deadlines driven environment