ONLY FOR CANDIDATES RESIDING IN BANGALORE WITH PROFICIENCY IN SPOKEN English,Hindi
Greetings from CrossBeats!!
Hurry up and apply as we have limited opportunities.
We are inviting you to explore the Customer Service opportunity with CrossBeats. If you possess good computer knowledge and have excellent communication skills with the zeal to excel! We are looking for YOU!
Candidate must be a resident of Bangalore, Minimum qualification should be Graduate, with excellent English communication skill.
Should have relevant experience of 1-3 years
Knowledge& Skills required:
Action oriented, self-disciplined and organized
Effective time management skills and ability to prioritize work time to ensure productivity and department standards
Ability to communicate clearly with both internal and external customers
Excellent comprehension skills - ability to clearly understand and address customer issues appropriately
Excellent composition skills - ability to compose grammatically correct, concise, and accurate written responses
Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
Excellent Communication and typing skills
Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.
Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity
Should ensure 'Work-like' environment with no disturbance during the work hours.
The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.
Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
Ability to empathize with and prioritize customer needs
Demonstrates interpersonal skills with a diverse customer base
Demonstrates conflict resolution, negotiation, and de-escalation skills
Demonstrates ownership to resolve challenging customer issues, escalating when necessary
Ability to determine customer needs and provide appropriate solutions
Maintain regular and reliable attendance, including the daily schedule as assigned
Problem Solving Skill:
Effective problem-solving skills including decision making, time management and immediate prioritization of tasks as assigned
Ability to approach problems logically and rationally
Action oriented and self-disciplined
Organized and detail-oriented
Ability to quickly and effectively prioritize work time in various departments to meet business need
Ability to maintain composure in highly escalated situations