Manager - Fiduciary Data Production-831089
At Franklin Templeton Investments, we are dedicated to delivering strong results and exceptional service to clients, team members and business partners. Over 9,000 employees working in 60 offices around the world are dedicated to servicing investment solutions for our clients in more than 150 countries. For over 65 years, our success has been a direct result of the talent, skills and persistence of our people, and we are looking for qualified candidates to join our team.
What is the Manager – Fiduciary Data Production role for Fiduciary Operations- AST group responsible for?
Fiduciary Trust International needs a motivated, organized and highly effective Production Manager to join our team. The Manager embodies great people skills who can drive and motivate a team of analysts and specialists located in the USA and India responsible for set-up and production of client statements and their delivery to our High Net Worth Clients. The manager is responsible for meeting high accuracy standards through effective leadership, controls, process improvement using creative and innovated thinking and available technology. The manager understands current technology trends and stay motivated to learn best business practice and new technologies. The Manager is driven to move the team ahead and puts in extra time to create more efficiency and better work environment.
What are the ongoing responsibilities of a Manager – Fiduciary Data Production?
Lead, coach and train the team so they can achieve improving results. Accountable for team results by maintaining quality standards, meeting deadlines and positive feedback from internal and external clients.Provide development opportunities for direct reports to expand their skillsets. Monitor staff development; conduct periodic staff performance evaluations and monitor training needs and career development.Coach and mentor team members, meeting regularly with direct reports (individually and as a group).
Set performance objectives for direct reports that align with the team and company goals, review progress regularly and provide regular and timely feedback to them.Promptly identify performance issues, taking appropriate remedial action.Encourage staff to think out of the box and to provide radical solutions.Develop and implement standards of performance and best practices.Build collaborative relationships with internal clients and partners like Operations and Technology who impact the team’s performance to improve performance.
Conduct work planning/prioritization so most critical items are completed accurately and without any delays.Coordinate projects, assignments and initiatives with focus on achieving expected results through good communication, effective workflow management, project tracking and quality control.Serve as the primary contact with internal clients as it relates to statement set up and production.Act as escalation point, person in charge for any processing issues.
Collaborate between all the departments in the front office (Managed, Custody & Trust) for all processing improvements and issues.Drive issues/escalations raised on related processing by researching thoroughly to get the needed information for resolving the escalated issue.Liaison between third-party vendors, enterprise operations teams and front office to address processing issues in a timely and accurate fashion. Operate as a bridge between the operations, front office on all statement issues.
Participate in various committees to represent the team and the process.Partner in implementing new technology in the organization to improve the statement accuracy and production.Drive radical focus on accuracy and timely delivery of statements.Drive continues improvement of daily work. Implement new procedures if any processing gaps are discovered.Balance volumes to ensure compliance with service level definitions.Define and update & maintain the service level definitions and ensure adherence.
Manage the daily workflow within the department to ensure timely and accurate processing of client statements and reports output, transactions, transaction amendments and reversals and other securities services transactions, and systems data integrity.Work with internal and external auditors.Ensure compliance with enterprise vendor management program for vendors used by the area.Monitor performance & auditable controls which are in place for the area managed; where needed, identify and implement new controls.
Ensure that all the processing checklists are updated and filed according to procedures onsite and offsite.Conduct periodic audit on all process controls & internal verification check points.Identify & implement process/workflow improvements.Adhere and ensure adherence to the Fiduciary clean desk and GLBA policies.Recommend and implement change or additions to group's policies and procedures to increase efficiency and/or accuracy.
Evaluate systems which would improve the overall efficiency & effectiveness of the process.Act as a project leader for various system implementations and upgrades. Maintains and develops the department’s Business Continuity procedures.Provides crisis management by recommending and implementing a plan of action to meet objectives when systems are down, system processes are not functioning or other uncertainties in the system environment.
Ensure successful communication around roles and responsibilities with senior leadership and business line stakeholders.Collaborate with peers to ensure the client needs are met in an efficient and effective manner.
Share information freely, communicate clearly, openly and effectively across the firm and with external peers to build enduring partnerships.Partner with other teams in Hyderabad and identify synergies and areas for improvements.
Strategic Planning Responsibilities:
Actively seek input from key business partners regarding initiatives and how to better support their business model.Establish the strategy for the department based on vision and priorities, based on commitment pack items and strategy provided by senior management.
As the owner, lead the continuous enhancement of department policies, processes, systems, and procedures.Develop bench strength and coach employees. Set high standards and foster a sense of teamwork and pride within the department.Manage the department budget.
Site-level FTCI Leadership Responsibilities:
Actively contribute as active member of site-level FTCI Management team.Help share best practices.
Actively contribute to the various taskforces/ forums.Lead local site-level initiatives.Oversee other tasks assigned to team, as needed.
What ideal qualifications, skills & experience would help someone to be successful?
Knowledge, Education And Experience:
Bachelor / Master of Commerce degree required with focus on accountancy/commerce or process management.
Practical knowledge of six sigma and/or LEAN for process improvement is a huge plus.
Strong analytical and technical skills.
Background in auditing is a plus.
Securities market exposure/experience in Custody operations experience preferred. Knowledge of the trade cycle and performance an added advantage.
10 plus years’ experience in investment management or production industry with over 6-8 years’ experience in a team lead role.
Licenses And Certifications:
Lean, Six Sigma is a huge plus.
Additional Desirable Qualifications:
Background in finance/audit/ production desirable.
Experience in related line of business desirable (trade settlements, corporate actions, securities processing).
Masters degree desirable.
Skills And Abilities:
Excellent communication skills required – both oral and written.
Heavy interaction with many US sites – ability to communicate well in English.
Extensive use of MS Excel and PowerPoint, workflow tools such as Visio for process mapping, value stream mappings, etc.
Knowledge of current technologies; ability and desire to learn on his/her about new relevant technology and how it would be used by/for the team (Robotics, IA, etc)
Problem Solving And Decision Making:
Ability to solve complex problems on a regular basis.
Must be able to make quick decisions and implement, while still being thorough.
Ability to manage department with little or no direction from supervisor.
Excellent people skills – ability to resolve staff issues.
Good skills in couching and talent development.
Rare travel to US to meet with internal clients being serviced.
Revenue / Non Revenue Generating:
This is a non-revenue generating department.
Ability to monitor expenses and keep them in line with budget.
What makes Franklin Templeton Investments unique?
In addition to the dynamic and professional environment at Franklin Templeton, we strive to ensure that our employees have access to a competitive and valuable set of Total Rewards—the mix of both monetary and non-monetary rewards provided to you in recognition for your time, talents, efforts, and results.
Highlights of our benefits include:
Professional development growth opportunities through in-house classes and over 150 Web-based training courses
An educational assistance program to financially help employees seeking continuing education
Medical, Life, and Personal Accident Insurance benefit for employees. Medical insurance also covers employee’s dependents (spouses, children and dependent parents)
Life Insurance for protection of employees families
Personal accident insurance for protection of employees and their families
Personal loan assistance
Employee Stock Investment Plan (ESIP)
Onsite fitness center, recreation center, and cafeteria
Cricket grounds and gymnasium
Health Center with doctor availability
Tuition Assistance Program
HDFC ATM on the campus
Franklin Templeton Investments is an Equal Opportunity Employer. We invite you to visit us at http://www.franklintempletoncareers.com/ to learn more about our company and our career opportunities.
JOB FUNCTION: Customer Service and Operations
PRIMARY LOCATION: India-Andhra Pradesh-Hyderabad
JOB POSTING DATE: Nov 28, 2019, 5:01:32 AM