Req ID: 91109
At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.
NTT DATA Services currently seeks a Business Operations Analyst to join our team in Gurgaon, Haryāna (IN-HR), India (IN).
The Client Management Services organization supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions. The primary objective of this group will be enabling CMs to focus on account growth by supporting account operations /administrative activities, improving processes/ data/ compliance/ awareness within or across accounts, providing proactive insights and supporting actions related to org-wide initiatives. The CMS Organization Business Support Teams will be responsible for overall contract management support, account operations tracking, process compliance activities and client onboarding activities. The CMS Operations Support Analyst supports key processes for a portfolio of accounts reporting to the Operations Team Lead/Manager
Supports one of the three process areas (Project/Time , HR/Resource Mgmt/Client Onboarding, Contracts/Invoicing/Collections) as the offshore team member of 1 unit for a group of accounts ($100-$200m portfolio)
Responsible for account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas
Works with CMS Excellence team to provide feedback, identifying training needs and perform root cause analysis for issues.
Works closely with the finance and resource mgmt support teams to ensure alignment and support tracking related to the process area
Proficient in using MS Excel and other BI Dashboards for proactive analytics
Ability to use systems effectively for Projects/Time/Resource management and other functions
Experience in at least one of the process areas (Project/Time , HR/Resource Mgmt/Client Onboarding, Contracts/Invoicing/Collections) is a plus
Operations or Back-office Support Services background a plus
Ability to communicate effectively with account teams and support organizations.
Self-managed individual who can effectively organize and manage activities, drive attention to detail, ensure quality of deliverables and optimize results.
This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.
About NTT DATA Services
NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.
NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more.
NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.