Fresher Back office (Backend) & Customer Service (CCE)
Scintilla Communications LLP
Rajouri Garden, Delhi, Delhi

Job Summary
Contact Suraj - 8958I99996
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Customer service executive and back-office executive required for banking process.*
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We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities and Duties

Manage large amounts of inbound and outbound calls in a timely manner.
Follow communication “scripts” when handling different topics.
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
Seize opportunities to upsell products when they arise.
Build sustainable relationships and engage customers by taking the extra mile.
Keep records of all conversations in our call center database in a comprehensible way.
Frequently attend educational seminars to improve knowledge and performance level.
Meet personal/team qualitative and quantitative targets.
Required Experience, Skills and Qualifications
Previous experience in a customer support role, Track record of over-achieving quota, Strong phone and verbal communication skills along with active listening, Familiarity with CRM systems and practices, Customer focus and adaptability to different personality types, Ability to multi-task, set priorities and manage time effectively, High school degree

Candidates Have knowledge of Products and services
Experienced or Fresher Most Welcome
Good Communication skills
12th or above degree of candidates can apply
Benefits

Good bonus
Full achievments
No target
Easy to work
ESI/PF

Job Type: Full-time

Salary: ₹13,447.00 to ₹23,779.00 /month

Experience:

  • sales: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)
  • total work: 1 year (Preferred)

Education:

  • Secondary(10th Pass) (Required)

Language:

  • Hindi (Required)