Assistant Manager
Medzeus Healthcare
Chennai, Tamil Nadu
Location: Chennai
Experience: Minimum 5 years of experience in Revenue Cycle Management with 2 years as Team Leader.
Education Qualifications: Any graduate

Skills

Should have excellent communication skills
Should have people management experience of 2 to 4 years in international BPO/KPO
Should be experienced in US healthcare domain
Should be able to prioritize and execute tasks in a high-pressure environment
Should have experience working in a team-oriented, collaborative environment

Job Description

Maintain operational proficiencies of an account(s) by managing the delivery of support services and operational requirements of the customer as outlined in the assigned contract. Ensure customer contractual KPI’s are achieved while providing the Team Leads and staff with operational support. Maintain the business profitability to the gross margin level.
Ensure that the productivity goals for the team are met, including service level, utilization and customer satisfaction. Manage the operational requirements of the customer on a daily basis.
Provide leadership and guidance to Team Leads with support in administering company policies and standards. Ensure that standards and practices are consistently maintained within and between each team.
Maintain open communication with all personnel. Act as a resource for answering questions, resolving product and policy questions.
Prepare and process annual performance appraisals of direct reports on time. Manage the appraisal process within the team ensuring reviews are processed on time. Establish or maintain achievable goals to effectively increase the technical, communication, and customer service skills of both the Team Leaders and SupportProfessionals. Provide guidance for successful career pathing.
Conduct Team Meetings with direct reports to ensure expedient communication of relevant information and as an open forum for input from the team.
Work with other departments and colleagues to ensure effective working relationships across the organization.
Stay current on internal work processes, policies, and procedures.
Responsible for preparing and delivering monthly and quarterly Business Reviews to clients.