Jr Relationship Manager
Mumbai, Maharashtra
Location: Mumbai

Roles and responsibilities:
Develop Marketing and promotional support with players/partners to drive customer/merchant acquisition and transaction for Payso
Collate and submit/respond to RFPs and all incoming Banks, Wallet inquiries on time
Forecast on a regular basis for weekly reviews
Interact with company Business, Finance & Legal teams for effort and risk assessment and build pricing for these bids

Business Management & Development

Be accountable for the costs and revenue generated by the Payso business through Banking, wallet, Aggregation Channel and merchant partners
Make prospecting a part of the regular routine ensuring that new prospects are added to the pipeline on a consistent basis
Meet and exceed set business targets while adhering to Payso’s rules of engagement
Continuously follow-up on leads generated as well as existing clients
Research, analyse and monitor financial, technological and demographic factors so that market opportunities may be capitalized on and the effects of competitive activity may be minimized

Account Management

Achieve personal sales targets and grow revenue and profit in line with agreed targets w.r.to billing and collections
Coordinate with internal teams to accomplish client objectives and ensure processing system performance standards are met and that the client’s perspective is represented within the organization

Delivery Management

Coordinate with internal teams to accomplish delivery objectives with respect to cost, quality, time and customer satisfaction
Ensure commitments/change of priorities are communicated and delivered
Ensure customer satisfaction for all the offerings including delivery commitments and compliance to TATs
Review, continually improve and implement the sales delivery process, including effective documentation of the process and ownership

Market Intelligence

Analyse the existing market and bring prospective new markets under the purview of the company
Remain up-to-date on information on vendor, industry, technology, pricing, demand and vital business metrics
Stay abreast of industry trends in PoS, PG, Mobile Solutions, and technology
Be responsible for contributing quality information on win loss analysis of large orders & account information
Gather, maintain and develop knowledge on current service line capabilities, products and offerings, as well as, supporting business models and pricing

Relationship Management

Anticipate Customer/Banks/wallets/partners evolution, i.e., to receive, discuss and anticipate new requirements from/with customers/Banks/wallets/partners and propose ‘lowest effort’ solutions or workarounds then feedback direct to engineering, project, product and program managers
Advocate for client/Banks/wallets/partners needs in solution positioning and troubleshooting solution delivery issues
Ensure customer delight by ensuring that customer requirements and escalations are handled on time

The ideal person for this role would be someone who loves the challenge of an entrepreneurial environment and is able to deal with complexity and rapid change. Needless to mention, the person would be self-driven, results-oriented with a positive outlook and impeccable integrity. Excellent communication skills, with ability to manage crucial conversations with very senior external stakeholders.

This job will provide the individual with an opportunity to strategize, direct and grow a business in the payments space, one of the hottest technology spaces in the country. Contributing to Payso achieving its vision will provide an opportunity to the individual to be recognized as one of the members that made it happen.