The primary job roles and responsibilities of a support executive include A professional approach in answering calls and provide information about products and services, taking input of issues and their redressal thereof.
Desired Candidate Profile:
Answer calls professionally to provide information about products and services.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms, and applications.
Follow up to ensure that appropriate actions were taken on customers’ requests.
Refer unresolved customer grievances or special requests to designated departments for further investigation.
Competencies and Skills Required.
Good communications skills (US Accent is Preferable).
Ability to listen and active problem-solving skills.
Good interpersonal skills.
Ability to handle the pressure.
Flexible working in night shifts.
Any Bachelor’s Degree from a reputed institute.