Ciena may well be the most important technology company you’ve never heard of. The innovations that wow us (driverless cars), and those we now take for granted (the ability to mobile-stream your favorite show) are the products of ingenuity from some brilliant and forward-thinking companies. But those companies rely on Ciena, another vanguard of innovation, to create and advance the underlying networks that bring their breakthroughs to our doorsteps. VR, AI, IOT, 5G … literally none of it would be possible without the mind-boggling technology that makes the internet itself work. For more than 25 years, Ciena has been the global leader in networking strategy, and our technology has been part of the critical infrastructure running within the most advanced companies in the world.
What will you do at Ciena?
We’re looking for an experienced, motivated and talented individual interested in progressing their career in installation, troubleshooting and maintenance of new and existing LAN, WAN, WLAN, SDWAN, Cloud connectivity, Network Security and VPN infrastructure at Ciena. The person is also responsible for managing Avaya IP Telephony environment at Ciena. Establishes and maintains network performance, troubleshooting network problems will be part of day-to-day activities.
Provide technical support in areas of Cisco/Juniper LAN as well as integration to Avaya IP Telephony & Cloud Telephony.
Configure, implement, and troubleshoot a variety of Cisco/Juniper L2 & L3 Switches including Routers
Configure, implement, and troubleshoot of Palo Alto Firewall.
Configure, implement, and troubleshoot of Aruba WLAN Infrastructure.
Assist in the management of other data, server and networks systems as dictated by the environment.
Second/Third Level Service Desk Ticket Resolution, including supporting the business 7x24x365 and on-call support as needed.
Perform advanced monitoring and reporting related to network systems.
Maintain and troubleshoot Voice Network related issues.
Adherence to time and metric’s tracking.
Help implementing SDWAN at different sites.
Support cloud connectivity to AWS, Azure and Oracle cloud.
Proactively manage and monitor the service and network requirements of these systems to ensure high availability of network infrastructure to an average of 99.999% uptime.
Work closely with different teams (Desktop/Server/Applications etc) to provide required assistance to run the business.
Maintain inventory for Network, Security and Telecom assets.
Collaboration with stakeholders
Work with R&D teams to get the business requirement and provide solution.
Work with partners/Customers to setup IPSEC tunnels.
Experience / Skill Required:
Minimum 3 Years’ Experience is required on Cisco Routers, L2 & L3 Switches and Juniper Switches.
Hands-on experience of network/internet protocols/services such as MPLS, OSPF, EIGRP, BGP, DNS, DHCP, IPSec, and NAT.
Knowledge of standard cabling technologies such as UTP (Category 5, 5e and 6), Fiber Optic (single mode, multi-mode), and Coaxial.
Must have excellent troubleshooting and communication skills.
Must have the ability to work in a fast paced dynamic and growing IT environment and the flexibility to work with a wide range of technologies.
Good organizational skills.
Knowledge about Security and hardening of LAN WAN Devices.
Knowledge about SDWAN connectivity and Implementation.
Knowledge about Cloud connectivity.
Knowledge of setting up IPSEC tunnels.
Rewarding experience. Meaningful outcomes.
Making a difference in people's lives through design and implementation of leading network technologies. That's what motivates us.
A distinct way to work
Free thinking, free discussion, and collaboration are the norm. Expect more satisfying outcomes - both personal and professional.
Ciena values the diversity of our workforce and respects its employees as individuals, regardless of race, nationality, religion, sexual orientation, gender or age.
Ciena is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity, you should advise Ciena in a timely fashion of the specific needs / accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to any specific needs / accommodation measures will be addressed confidentially.
What you can expect from us
You will receive notification of your successful application
Successful applicants will be contacted by Talent Acquisition for an initial discussion
If suitable you will be considered for the short list and our formal interview process