Ready to help build IBM’s biggest asset - its talent? As a Recruitment Professional, you serve an integral role as the main point of contact for both candidates and hiring managers, guiding them through the full recruiting lifecycle. Work with a team using the most innovative approaches to attraction, sourcing, selection, interviewing, offering, and closing. This is an opportunity to shape IBM’s future. Start your journey now!
Your Role and Responsibilities
The Delivery (Recruitment) Manager is responsible for the overall management of an assigned group/customer for a specific outsourcing engagement within Recruitment Process Outsourcing (RPO) group. This role drives strategic planning and leadership and has on-going interaction and communication with key customer stakeholders. The Delivery Manager role also provides tactical leadership, management and mentorship for the client partnership and the entire staff across the program. This role works closely with the other management staff to ensure extreme service and customer satisfaction.
Responsible for developing and implementing the implementation project work plan including pre-planning items including but not limited to: scope definition; overall strategy; resource plans; financial plans; risk plans; quality plans; timelines; communication plans; launch objectives; tasks lists; project phases; meeting rhythm (if working with new clients)
Accountability for designing and/or delivering to customer SLA’s, monthly and quarterly business metrics
Consulting with clients in identifying system/process enhancements necessary to better align the solution with their business goals, including prioritizing those enhancements needed to meet project deadlines and budgets
Reviewing risk and quality plans to ensure necessary mitigation and continuous improvement plans are identified and implemented
Building deep relationships with our customers and continuing to integrate our services when their needs change and value can be added
Accountable for the management of designated Program Staff and Program Leadership
Accountable for building and maintaining a high performing, experienced team focused on customer’s deliverables (low turnover)
Responsible for mentoring, coaching and developing team, recognizing strengths and weaknesses, and developing our future leaders
Ensuring the customer’s solution and recruitment process as designed is executed consistently across multiple sites
Developing and disseminating program status reports for internal and external stakeholders including Monthly Delivery documentation for Executive team, weekly status reports, and post-mortem analyses. (Quarterly Business Reviews)
Conduct daily, weekly huddles with Staff, cascading IBM and customer information as appropriate
Develop and maintain relationships with any or all of the above: Human Resources Partners, Senior Human Resources personnel and Senior Delivery Managers, Recruitment Services Technology liaisons, Recruitment Resource Center Management
Ability to create solutions
Building and maintaining collaborative relationships
Consistently deliver results
Required Technical and Professional Expertise
Minimum 10 years’ experience in Staffing, Recruiting, or Account Management in a corporate or professional services environment.
Minimum 7 years’ experience managing recruitment teams in a matrix management environment
Expertise in Microsoft Office applications (Word, Excel, PowerPoint).
Proven ability in in Change management.
Willingness to travel 25% annually.
Proven verbal and written communication.
Preferred Technical and Professional Expertise
Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work.
Intuitive individual with an ability to manage change and proven time management
Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
Up-to-date technical knowledge by attending educational workshops, reviewing publications
About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
Your Life @ IBM
What matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.