Primary Location: Asia-India-Chennai
Employee Status: Permanent
Posting Date: 21/Oct/2021, 11:46:48 PM
Unposting Date: 05/Nov/2021, 6:59:00 PM
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
Effectively manage multiple stakeholder demands and expectations while maintaining quality and delivery of support operations.
Implement Automation and no Toil across SRE onboarded applications and implement self healing of applications.
Provide quality of Service as per Service Level Objectives and effectively manage Operational Level Agreements with upstream/downstream systems.
Engages with Dev Leads, Test Leads and architects to determine strategic direction in terms of application supportability
Evaluates and implements new technologies personally, in line with bank strategy
Undertakes continuous improvement for the practice and domain internally and within federated teams
L1/L2 production support – monitoring batch activities, handling technical queries / issues.
Handle data quality queries from users, work extensively on PL/SQL code analysis to resolve the issue
Understand the functional usage of the application and work closely with business stakeholders clarifying their queries
Maintain various support documents / KPIs like SLA, OLA, ASRM, runbook, etc
Implement Incident Management Practices with Blameless Post-mortems and driving Repeated Incident Themes to closure. Regular review of Alerting, Incidents and reducing their end user business impacts.
Documents and publishes standards and procedures
People and Talent
Established professional with 7+ years working across the Productions Support or Operations Engineering Manager
Communicator with ability to lead and influence direction and strategy of support organization.
Excellent problem analysis and resolution abilities.
Need to work on shift-based activities
Our Ideal Candidate
Established professional with 7+ years working across the Productions Support or Development with Oracle PL/SQL knowledge
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our career pages. We welcome conversations on flexible working.