Job Skill: NA
Designation: Career Level - 12-Associate
Job Location: Mumbai
Qualifications: Any Graduation
Years of Experience: 1-3 years
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions —underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 482,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com
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Good to have skills: You will be aligned with our Customer Support vertical and help us in managing customer escalations and complaints of the dissatisfied customers. You will be giving best resolutions and closing the fault and complaints with customers permission.
Roles and Responsibilities
In this role you are required to solve routine problems, largely through pre cedent and referral to general guidelines. Expected interaction is within own team and direct supervisor. Detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments would be provided. Decisions impact own work. Individual contributor as a part of a team, with a predetermined, focused scope of work.