About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website.
Market Job Description
About Wells Fargo India
Wells Fargo India enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Technology, Operations, Risk, Audit, Process Excellence, Automation and Product, Analytics and Modeling. We are operating in Hyderabad, Bengaluru and Chennai locations.
The Retail team supports Fulfillment, Home Equity & NUPRM teams stateside at various stages of loan processing, pre-underwriting, pre-closing and post-closing
About the Role
Supervises day to day operations for an operational unit and/ or staff. Under management guidance, supervises nonexempt staff to ensure effective delivery of services. Provides training, performance evaluation and coaching. Implements processes to maximize efficiency of operations.
Directly manage/supervise/mentor teams
Foster team work. Maintain & improve team morale and motivation
Support in process expansion, staffing and new hire training
Take a lead role in developing and implementing best practices
Increase effectiveness of staff and tools by recognizing opportunities for development and proactively creating new systems and structures
Develop metrics to measure growth and performance of the department
Analyze and interpret complex data and create Business MIS
Conduct business / performance reviews
Assistance on any transitions
Develop team members for next roles in the hierarchy
Delegate tasks, continuously learn from the environment and support peers/TMs
Analyse visible/not-so-visible patterns and connections in data/scenarios for the processes related to one's environment
Utilizes simple improvement tools, draws on past experience and looks at system level changes
Seeks intense learning experiences through formal means
Connect with LOB partners on conference calls/understand updates etc.
Initiate production/quality projects (six sigma/kaizen) for improving performance of the section
Training, auditing, MIS reporting, generate process improvement/IDEA/Best Practice for self and team
Graduate with relevant experience
Strong knowledge of Windows and Excel – Using Pivot table, V lookup, tracing formulas, running macros
Detail oriented and able to multi-task to accomplish tasks effectively
Analyze complex data and make decision for final reconciliation
Domain knowledge and be able to support the TMs on the process
Relevant experience preferably in origination side of the mortgage
Market Skills and Certifications
Key Differentiating Factor
Good command on Coaching, training and mentoring new joiners/existing team members/SMEs/Supervisors
Escalate any problems resolving exceptions, issues or delays in a timely manner to Supervisor and stateside partners, as applicable
Create and maintain complex reports
Ability to see visible links between various issues and scenarios in immediate area of work with guidance
Ability to drive projects at a process/LOB level
Initiate projects to improve/enhance the process - may equip self with tools/training and implement a GB project
Ability to look at the process holistically and suggest for ways to make the process efficient
Ability to work on MIS related challenges and solve for process problems
Ability to create and support work flows for the process
Transactional knowledge on multiple process within a LOB
Must own the queue/process and act like a second in command to the manager
Experience analyzing and interpreting information provided by sales team members
Knowledge and understanding of underwriting guidelines, home lending regulations, risks, compliance, and controls
Ability to communicate well with US counterparts in virtual environment and build relationship with business partners (internal & external stakeholders)
Flexibility to work in shifts, business travel (if required) & Open for lateral opportunities as per the business requirements
Ability to manage multiple tasks under pressure
Leadership Expectations at Wells Fargo
As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.