Support Engineer ON - GOING
Aeon Software
Mumbai, Maharashtra
Location : Kolhapur
Experience: - 1 years plus || Location: Kolhapur

Responsibility

Good understanding of addressing operational issues "&" immediate resolving skills
Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and network configuration
Track computer system issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged, Prepare accurate and timely reports
Prioritize and manage several open issues at one time
Document technical knowledge in the form of notes and manuals

Requirements

Proven work experience as a Technical Support Engineer, Site Support Engineer, IT Help Desk Technician or similar role
Hands-on experience with Windows/Linux/Mac OS environments
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and troubleshoot basic technical issues
Familiarity with remote desktop applications and help desk software
Ability to provide step-by-step technical help, both written and verbal
Cooperate and communicate effectively with project manager and other project participants to provide assistance and technical support
Should have fair understanding of VB, dot net, ASP, ASP.net, c#, JavaScript, sql server, c++, 3 Tier Architecture
Should have at least average communication skill "&" grip over English.