Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.
This position will report under the team leader. Maintaining Customer Relations and providing Customer Satisfaction would be top most priority. Build working relationships with customers and develop informal communication channels with customer account at the local level.
You are responsible for
Understanding and performing the various customer Service Level Agreement (SLA) requirements and elevating or escalating issues when appropriate, and/or according to established procedures.
Communicate to all levels - Service/Installation Coordinator/Customer/Control Tower, throughout the entire service activity
Diagnoses problems, makes repairs, and replaces components (at the module level or component level).
Follows appropriate security procedures when working with ATM’s and or within financial institutions.
Assists or delivers the following customer services:
Installation and set-up of hardware, hardware modifications, Second line maintenance, multi-vendor maintenance
Performs periodic preventative maintenance on assigned products
Diploma/ Degree Engineer with a good academic.
1 - 2 Years in maintaining of ATMs / PCs / Kiosk / Deposit terminals etc.
Working knowledge of Windows Operating system essential
Knowledge on maintenance on computer hardware and software would be an added advantage.
Diploma/ Degree should be in Computer Technology, Electronic and Telecommunication, Instrumentation or similar trades
Requisition Employer Description
Why should you join Diebold Nixdorf?
Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.
–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
Primary LocationHyderabad, Telangana, IndiaRemote, India
Remote - Work from HomeYes