Application Support Engineer
The Client Group, in partnership with Client Information Technologies is seeking an Application Support
Engineer at our new Centre of Excellence in Gurgaon. This is an opportunity to join a team-first
meritocracy and help grow an entrepreneurial group inside the world’s leading alternate asset
management firm. You will be given ownership, expected to make your voice heard and contribute to
building the right software that works, every time.
Role: Application Support Engineer
Location: Centre of Excellence Client, Gurgaon

Key Responsibilities:
Manage and provide support for clustered MSSQL databases:
o Write functions to contribute to our SQL health check (Powershell/SQL)

o Manage our SQL monitoring solution

o Migrations, disaster recovery, log shipping, replication, mirroring, SSAS/SSRS/SSIS
Monitor and respond in a timely fashion to incoming tickets/requests:

o Responsible for triage, short-term and long-term solutions

o Ensure requests are in-line with team best practices

o Tickets include: Configuration, permissioning, break/fix, and deployments
MSSQL, Windows/Linux, MS Failover Clustering, ActiveBatch, Active Directory

Responsible for proactive monitoring of systems and infrastructure:

o Monitor health checks and implement fixes

o Respond to SQL server alerts

o Ensure best practices are followed as set forth by the team.
Deploy change requests after being reviewed by the Change Advisory Board and provide technical

feedback on implementation

Provide mission-critical support by troubleshooting, managing, and solving incidents around 3rd party
and in-house .NET applications

Responsible for following up on ActiveBatch task failures and ensuring its owners fix the issue

Ensure proper disaster recovery practices are followed by applications and works towards ensuring
applications are highly available

Desired Candidate Profile:
Candidate must be a B.Tech/BCA/MCA/BSc (any discipline)/BE (any discipline)/Graduate, with
experience in technology

Strong analytical, critical thinking, multi-tasking, and decision-making skills required

Experience supporting a large (500+ node), 24x7 Production environment

3 or more years administering, developing, and tuning Production SQL Server 2008/2012 instances

3 or more years troubleshooting Production applications

Strong knowledge of SQL 2012/Windows 2008 R2+ in a clustered environment

Familiar with scripting or development (Powershell, Python, Perl, C#, or other object-oriented

Attention to detail and strong documentation skills is a must via creating and maintaining run books,
documentations and/or wiki pages for all projects

Deep troubleshooting skills to resolve various types of outages/performance issues within different
applications and work towards a permanent resolution

Ability to review application SQL code and provide application developers with performance


Strong knowledge of different replication models, clustering, log shipping, and database mirroring

Company Profile
Client Information Technology
Client is a leading US based IT and KPO services provider. It is ISO 9001/2015 certified and provides
consulting, product engineering and applications development besides KPO services. Client operates
globally from three countries and has eight US locations, three locations in India and one in the
Philippines. Client has a team of 1,300+ associates that help organizations across the globe realize their
business-driven technology initiatives. Its solutions encompass innovative ways of aligning business with
technology, creating an integrated, company-wide platform supporting enterprise goals. The global
team at Client is a diverse mix of people from different countries, backgrounds and areas of expertise.
Working at Client requires you to be comfortable in a high-energy environment where collaboration is
the norm, not the exception. We expect our employees to be self-starters who constantly look for
opportunities to grow their own skills and improve the company. If you have the ability to excel in a fast
moving global company, Client is the place for you. Within a broad framework of teamwork, knowledge
sharing, and collaboration, we encourage our associates to achieve and excel in ways they may never
have imagined for themselves. We value outstanding performance and provide our associates with well-
defined career paths. Further information is available at
Client is one of the world’s leading investment firms. We seek to create positive economic impact and

long-term value for our investors, the companies we invest in, and the communities in which we work.

We do this by using extra ordinary people and flexible capital to help companies solve problems. Our

asset management businesses, with over $350 billion in assets under management, include investments

vehicles focused on private equity, real estate ,public debt and equity, non-investment grade credit, real

assets and secondary funds, all on a global basis.