Job #: req4562
Organization: World Bank
Sector: Information Technology
Term Duration: 3 years 0 months
Recruitment Type: Local Recruitment
Required Language(s): English
Closing Date: 10/22/2019 (MM/DD/YYYY) at 11:59pm UTC
About the World Bank Group:
Established in 1944, the WBG is one of the world’s largest sources of funding and knowledge for development solutions. In fiscal year 2018, the WBG committed $67 billion in loans, grants, equity investments and guarantees to its members and private businesses, of which $24 billion was concessional finance to its poorest members. It is governed by 188-member countries and delivers services out of 120 offices with nearly 15,000 staff located globally.
The WBG consists of five specialized institutions: the International Bank for Reconstruction and Development (IBRD), the International Development Association (IDA), the International Finance Corporation (IFC), the Multilateral Investment Guarantee Agency (MIGA), and the International Centre for the Settlement of Investment Disputes (ICSID). The World Bank is organized into six client-facing Regional Vice-Presidencies, several corporate functions and thirteen Global Practices to bring best-in-class knowledge and solutions to regional and country clients.
ITS Vice Presidency Context
Information and Technology Solutions (ITS) enables the WBG to achieve its mission of ending extreme poverty by 2030 and boosting shared prosperity in a sustainable manner by delivering transformative information and technologies to its staff working in over 130 client countries.
ITS services range from establishing the infrastructure to reach and connect staff and development stakeholders; providing the devices and agile technology and information applications to facilitate the science of delivery through decentralized services; creating and maintaining tools to integrate information across the World Bank Group, the clients we serve and the countries where we operate; and delivering the computing power staff need to analyze development challenges and identify solutions.
The ITS business model combines dedicated business solutions centers that provide services tailored to specific World Bank Group business needs and shared services that provide infrastructure, applications and platforms for the entire Group. ITS is one of three VPUs that have been brought together as the World Bank Group Integrated Services (WBGIS), to provide enhanced corporate core services and enable the institution to operate as one strategic and coordinated entity.
ITSGC Department Context
The Global Telecoms & Client Services (ITSGC) department within ITS provides global communications and client services, products and support for all member organizations across the World Bank Group. Services provided by ITSGC include: global network, unified communications (Telephony and Video-conferencing), end-user device and mobility service provisioning, IT support (Helpdesk, front-line IT support and IT training), rapid application delivery services for the entire World Bank Group, as well as coordination and implementation of all infrastructure projects facing World Bank Group country offices.
Position Overview: This position is a part of the World Bank Group’s Network & Infrastructure Delivery Unit (ITSNI), which falls under ITSGC. ITSNI is seeking a network engineer in the network engineering team.
The ideal candidate will have a solid understanding of network engineering concepts, including layer2/layer3 fundamentals, DNS, firewalls, and LAN/WAN technologies.
Essential Job Functions:
Maintaining WBG’s network infrastructure for HQ LAN/Data Center and country offices.
Maintaining WBG’s DNS infrastructure, i.e. on-prem and AWS Route53.
Troubleshooting DNS resolution problems.
Managing DNS zones.
Monitoring the performance and diagnosing problems in all aspects of the network infrastructure (switches, routers, firewalls, WAN accelerators, DHCP, DNS), so that acceptable levels of performance are always maintained.
Enhancing the team’s proactive monitoring capability by creating automated reports/alerts (using Splunk) for network events.
Updating documentation (drawings, spreadsheets, procedures) of the network and producing reports in a fashion that is useful for peer and management review.
Handling escalation calls from the NOC, performing triage, resolving problems, or escalate to team members.
Travel as needed to country offices to promote knowledge sharing, and facilitate deployments and improvements.
Flexibility to work in shifts including night shift if required.
Providing on call support on rotational basis based on the need.
Educational Qualifications and Experience:
Bachelor’s degree in Computer Science or a related field.
Minimum of 5 years of network engineering experience.
Hands-on experience with Cisco routers and switches for IOS, IOSXE and NXOS
Hands-on experience with firewalls (e.g. Palo Alto), including security policy management and troubleshooting of issues.
Hands-on experience with BIND DNS resolver.
Hands-on experience with AWS Route53 and AWS APIs.
Hands-on experience with DDI infrastructure (e.g. Infoblox).
Hands-on experience with Spanning Tree, OSPF and BGP routing protocols.
Solid understanding of TCP/IP, subnetting, VLSM, VLANs, STP, OSFP and BGP.
Solid understanding of network engineering fundamentals/services: DHCP, OSI model, VRF, VPN, ACLs, GRE, policy-based routing.
Working experience in large enterprises using MPLS and VPN. This includes testing and provisioning of links.
Ability to work independently with minimum supervision.
Ability to quickly grasp new ideas and concepts.
Desired Skills/Abilities (not required but recommended):
Experience with Linux and modern scripting languages (Perl, Python) is desirable.
Network automation tools including Python, Ansible, GIT, Jenkins
Poverty has no borders. Neither does excellence. This is why we continually search for qualified individuals with diverse backgrounds from around the globe. We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.