Assistant Manager – Production Support, Oracle, ERP, SQL
KPMG
Noida, Uttar Pradesh
Role: Assistant Manager – Production Support,
Oracle, ERP, SQL

Location: Noida

Years of
Experience: 7-9 Years post-graduation

Team : Information Technology Service (ITS)

Position
Type: Full-Time/Permanent

Job

Description:
Responsible for the day-to-day maintenance
of the application systems in operation, including tasks related to identifying
and troubleshooting application issues and issues resolution or escalation.
Responsibilities also include root cause analysis, management communication and
client relationship management in partnership with Information Technology
Service team members. Ensures all production changes are made in accordance
with life-cycle methodology and risk guidelines. In depth Functional knowledge
of the application(s) supported and interdependencies.

Preferred

Skills:
·
Knowledge of the
following tools and technologies: Oracle ERP, SQL, BPM, Integration
service and Windows operating systems. Knowledge on Infrastructure (Network and
Open systems) is added advantage

·
Basic knowledge on
Ticket/Incident management systems e.g. JIRA, Mantis, etc.

·
Experience in
Incident Management, Change Management and Problem Management

·
Experience in
Infrastructure Support, Configuration and Release Management

·
Experience in
Infrastructure Support, Configuration and Release Management

·
Risk/Finance domain
knowledge

Educational

& Professional Qualifications:
UG
: Engineering (Preferably IT), PG will be an added advantage
Bachelor’s
degree in a related field preferred, or equivalent combination of
education and experience
7-9
years related work experience in in Front-end application Monitoring
services and overall production support operations

Roles

& Responsibilities:
·
Represent the
Production Support organization on company-wide project teams

·
Monitor process and
software changes that impact production support, communicate project
information to the production support staff and raise production support issues
to the project team

·
Prioritize workload,
providing timely and accurate resolutions.

·
Perform production support
activities which involve assignment of issues and issue analysis and resolution
within the specified SLAs.

·
Provide daily
support with resolution of escalated tickets and act as liaison to business and
technical leads to ensure issues are resolved in timely manner.

·
Participate in
knowledge transfer to ensure better grasp of the product and domain.

·
Suggest fixes to
complex issues by doing a thorough analysis of root cause and impact of the
defect.

·
Coordinate with
Application Development Team to successfully deploy software releases in both
User Acceptance Testing and Production environments