The Finance & Admin Business Analyst is essential to the ongoing profitable operations for one of the most globally recognized and respected companies in the world. By overseeing our financial activities, you will enable IBM to continue to bring to market ground-breaking innovations such as Artificial Intelligence, Cognitive Solutions, Cloud Infrastructure, and Blockchain technologies, to name a few.
Your Role and Responsibilities
As an Operations Manager, you are responsible for handling finance clients in different industries and across Banking industry
You will work on client engagements / contracts across geographies- Operations support for establishing processes, metrics identifications and reporting
Establish and maintain robust tracking mechanism for key indicators of the operations to support decision-making
Responsible to achieve transformation at a high level of change management experience, including challenging, inspiring and leading the team
Responsible for tracking and driving all process parameters ‘critical to quality’ for process delivery
Assist management with career development activities for team members, team leaders and managers, including performance management, feedback and training
Ensure adequate mentorship & training of team members to ensure process objectives & Customer requirements are met
Required Technical and Professional Expertise
Over 10-12 years of experience in Retail Banking and Contact center, preferably Indian Banking Sector.
In-depth knowledge of back-office operations including banks Central Processing Units (CPU), Credits, Ops Compliance, Retail Transaction Services, Credit Cards and ATM management etc
Expertise in banking technology including the use of ERPs and banking applications. Able to run through different retail banking vertical processes and see an end to end view to identify opportunities for improvement through automation/transformation
Experience of working in a 3rd party domestic and banking environment
Proven experience creating and developing of value proposition, business cases, industry specific offerings
Ability to ideate strategic direction and initiatives through designing of business outcome models, contracting structures and identification of new opportunities and business lines
Proficient in supporting sales team for building compelling business case for prospect clients to offshore business and work closely with Process Delivery leaders in identifying improvement opportunities and implement the same across all processes
Expertise to lead efforts on continuous process improvements and transformation along with carrying out maturity assessments
Preferred Technical and Professional Expertise
Any graduate / preferably post graduate
Proven experience in back-office operations including banks Central Processing Units (CPU), Credits, Ops Compliance, Retail Transaction Services, Credit Cards and ATM management etc
Ability to influence people internal/external customers, Operations and Finance partners
Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
Intuitive individual with an ability to manage change and proven time management
Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
Up-to-date technical knowledge by attending educational workshops, reviewing publications
About Business UnitIBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
Your Life @ IBMWhat matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
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About IBMIBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.