Gainsight is fast growing tech company revolutionizing Customer Success for businesses. The Customer Success company helps businesses grow faster by reducing churn, increasing up sell, and driving customer advocacy. Gainsight provides a complete, end-to-end Customer Success solution through its services and technology. The industry-leading platform helps companies manage customers relationships effectively, track customer health and transform the way organizations orient around the customer. Gainsight is the platform of choice for many leading companies like Box, Adobe and Workday. The company has been recognized as one of the top 100 private cloud companies in the world by Forbes, one of the fastest growing private companies in America by Inc. Magazine, and as one of 20 Great Workplaces in Tech by Fortune Magazine. Gainsight’s CEO, Nick Mehta, has been recognized as one of the Top SaaS CEOs in America. The company has offices in California, Phoenix, St. Louis, London and India.
Solutions Engineering team is expected to work with new and existing Gainsight customers to provide on boarding, integration, education and documentation for long-term customer success with Gainsight.
Job Location: Hyderabad
Ideal years of experience: 2 - 4 years
Skills & Experience :
Ideally 2-4 years of experience in customer facing roles
Experience in working with complex, multi-divisional, multi-geographical customers
Strong leadership skills, Strong in SQL & Good Communications skills
Impressive executive presence and communication abilities
Ability to create structure in ambiguous situations and design effective processes
Bias for action
Passion for technology and for being a part of a fast-growing SaaS company
Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services)
What You’ll Do:
Partner with our clients to deliver predictable outcomes and experiences for their clients and predictable growth for their business by:
Delivering and communicating ROI for our clients, throughout the customer life cycle
Client Outcomes Manager is expected to work with new and existing Gainsight customers to provide Best practices, Configuration, education and documentation for long-term customer success with Gainsight.
Being the trusted partner for the customer on use-case and product functionality
Follow internal processes to improve Customer's Health, Increase retention, Risk Mitigation.
Conduct periodic business reviews to ensure customers are getting value from Gainsight.
Understand Gainsight products, their features, functions and understand how they can be used to solve problems and create solutions for your customers
Work closely with the customer to define and monitor success criteria metrics.
Quarterbacking experiences by various cross-functional teams at Gainsight, on behalf of the customer
Individuals seeking employment at Gainsight are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.