Job Code :
Salem, Tamil Nadu
Number of Positions :
Executive/Officer/Sr. Officer/Assistant Manager – Collection
Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC
Any Graduate/ P.G./M.B.A.
Area Manager – Collection
Number of Reporters
Direct - 0 Indirect - 0
Summary Role Profile/Job Responsibilities
Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
Review cases with FOS / TL and work assignment basis the disposition code
Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases
Receipt book & Repo kits allocation and auditing on periodic basis
Stock inventory and maintaining the inward and outward register
Liquidation of asset in coordination with broker and HO team and collect payment
Agency billing closure within 60 days of the work completed month
Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
Handling collection/repo related customer service issues/escalations
Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BAFL by customers/third parties.
BKT resolution with agency and FOS level need to be tracked and reviewed
Flow rates to next BKT needs to be restricted on the location you are handling
Remove the non performing fos and recruitment the fresh team and train as and when required
Remove the non-performing agency and recruit new vendor basis company requirement.
CRM queries needs to be closed as per the TAT assigned
RCU audit queries has to be reverted before TAT and implementation of committed action at field level.
Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
HHT 100% utilization and report to be submitted to ACM / RCM on regular basis
HHT not working need to be informed to IT team for need of support.
Key Performance Area
Achieving the bucket wise resolution as per the target
Reducing the flow rate to the next buckets
Managing the Agencies & monitoring their performance
Skill Sets Required
Working with others