The WSO Product Support team is responsible for assisting technical and business professionals with the IHS Markit WSO product suite. This includes participating in product testing, product documentation, and providing valuable client feedback to the product teams.
IHS Markit has an opening for a new member of the WSO Product Support team in Dallas. This role requires daily interaction with clients, assisting with usability questions, troubleshooting, and providing installation and configuration assistance for the IHS Markit WSO product suite. The ideal candidate should possess excellent customer service skills, financial knowledge, and have advanced PC skills.
Duties and Accountabilities
Daily activities will include the following:
Responding to client inquiries via phone and e-mail
Solving challenging client issues relating to the use of WSO software
Writing brief knowledge base articles to expand our internal and external knowledge base.
Ensuring tickets are properly documented upon closure.
Escalations need to be properly documented and vetted.
Assisting with product upgrades, testing, and documentation
Education and Experience
Finance education or experience (BA or BS in Accounting/Economics/Finance or Business preferred)
Bank Loan or Financial Investment knowledge
Working knowledge of Active Directory administration. (User Accounts, file and share permissions
Basic SQL Administrative skills. (Backup, restore, and set permissions on databases)
Strong analytical and troubleshooting skill.
Strong Microsoft Excel skills
Strong written and verbal communication skills
Customer service or help desk experience
Working experience with Amazon Web Services.
Strong math skills
SQL query writing exposure
MCP or MCSE certification
The successful candidate will be motivated, ambitious, and have a strong work ethic.
Effective oral and written communication is critical.
Teamwork is very important in this role. Candidates should excel in an environment where information is freely and often shared and assisting others is expected.
IHS Markit is a leading, global financial information services company with over 3,200 employees. The company provides independent data, valuations and trade processing across all asset classes in order to enhance transparency, reduce risk and improve operational efficiency. Its client base includes the most significant institutional participants in the financial marketplace. For more information, please http://www.markit.com.
IHS Markit is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by the laws and regulations in any of our locations.
We are proud to provide reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with IHS Markit and need special assistance or an accommodation to use our website or to apply for a position, please contact or call +1 212 849 0399. Determination on requests for reasonable accommodation are considered on a case-by-case basis. This contact information (email and phone) is intended for application assistance and accommodation requests only. We are unable to accept resumes or provide information about application status through the phone number or email address above. Resumes are only accepted through the online application process, and only qualified candidates will receive consideration and follow-up.
IHS Markit maintains a substance-free workplace. In addition, in the United States, we perform pre-employment drug testing and are required as a federal contractor to participate in the E-Verify Program to confirm eligibility to work.
For information please click on the following links:
IHS Markit Business Code of Conduct
Right to Work
EEO is the Law
EEO is the Law Supplement
Pay Transparency Statement
If you are currently employed by IHS Markit, please apply internally via the Workday internal careers site.