Experience: 1-3 years
Acting as the lead point of contact to clients & delivering service via phone, remote connection or email. Daily activities include gathering customer queries related to product features, hardware/software issues or internet connectivity issues and resolving them by evaluating & analyzing. Wherever mandatory, escalating priority issues as per client specifications. Also required are successful planning, product implementation, maintenance and follow up for all POSist users.
What You Will Do:
Taking client queries related to technical issues – inbound/outbound/follow-ups.
Provide assistance to clients over call/email/chat.
Registering issues and providing support remotely.
Creating a ticket on receiving the problem in the internal ticketing tool.
Understanding the problems related to hardware, printer, network, windows, POSist software and troubleshooting them.
Resolving the issues within the SLA or escalate to a level higher.
Following up with the client after resolving the problem and closing the ticket.
Any Graduate/Post Graduate.
Good listening & communication skills.
Ready to work in a 24×7 work environment or rotational shifts.
Willing to work in rotational shifts.
Ability to understand hardware/software/networking issues and troubleshoot them.
Good time management skills.
Knowledge of basic Networking, Switches, Router is important.
Ability to work effectively in a team.
Why don't you give POSist a try today?
Fine Dining Restaurants
Casual Dining Restaurants
Pubs, Bars & Breweries
Ice Cream POS
Sweet Shop POS
Large Chain POS
Call Center Panel
Head Office Module
Base Kitchen Module
Supply Chain Management
Stock & Inventory Management
Reporting & Analytics
Website Term of Use