About Consilium Software
Consilium Software is an enterprise software company, our software greatly improves customer's experience through real-time integration, control & orchestration of multi-channel communications solutions. Consilium specializes in Business Communication Operation management (BCOM), Computer Telephony Integration (CTI) and Customer Relationship Management (CRM) integration. Consilium is also an Independent Software Vendor for Cisco's unified communications and contact center solutions
Scope & Responsibilities
The Solution – delivering the functionality, business benefit and performance that was sold/agreed.
Solution Definition – work with the solution architect to define the solution that best meets the customers’ requirements.
Customer expectation and solution scope management. Clear understanding of the solution and scope. Advising and educating the customer in the solution detail.
Lead the technical delivery of the solution. Provide the vision for the team by decomposing the solution into components, determining tasks and methodologies and assigning resources. Clear ongoing communication, direction and motivation to the team.
Deliver the defined services package as part of project implementations (consisting of requirement analysis, product installation and interfaces, and consulting for business application configuration), either as an individual contributor for the more complex requirements for larger projects, or for the entire scope for smaller projects.
Planning – determine the technical constraints and dependencies for the project delivery, identify risks and mitigation strategies. Review project performance (completion, quality and effort) of the team. Working with the PM, make the necessary plans.
Provide status reporting and escalation to the project owner (governance); this may be via a PM. Deliver technical project management for small to mid-sized projects. Work closely with Consilium Software project managers and other implementation team members to ensure quality and timely delivery of services following the established project methodology.
Solution Quality – robustness, standards adherence, meets design/architecture, maintainability.
Test Strategy – what do we test and how.
Project Component Quality of the resource deliverables.
Troubleshoot technical issues encountered in project implementations and production systems by working with peers and vendor technical support specialists.
Transition of the solution to support
Support the sales team and partners at the presales stage in analyzing end-user business needs, creating first-level technical design and delivering presentations/demo.
Contact centre solution methodology implementation, adherence and improvement. Develop a strong understanding of identified, repeatable and proven processes for delivering and supporting Cisco UC solutions.
Leverage the creation of IP. Gather deal and delivery experience to improve our ongoing performance.
Manage the technical performance of subcontractors
Technical degree required.
Posts available 2
Valid CCNA and Cisco Certified Voice Professional (CCVP) qualifications are preferred.
Cisco networking & data communications implementation experience is required.
Experience in designing and implementing three or more of the following: Cisco UCS, Cisco UC (CUCM, voice gateways, Cisco Unity, Cisco Unified Presence, CUBE), Cisco UCCX, Cisco IP IVR, and Cisco UCCE multi-site solutions with call routing scripts and integration with Cisco CCM (Call Manager / Unified Communications Manager.) 4. Skills in ICM routing script development required.
Skills in designing, developing and implementing intermediate to complex level Cisco CVP (Customer Voice Portal) VXML IVR scripts in Call Studio, and advanced Cisco UCCX IP IVR scripting using UCCX Script Editor, but not necessarily those requiring Java coding.
Minimum 5 years total systems engineering experience.
Technical adeptness in Microsoft Windows Server, Linux operating systems and VMware.
Ability to communicate with multi-cultural teams in other countries.
Strong communications and organizational skills.
Strong analytical and troubleshooting skills.
Highly motivated & be able to work in a fast-paced environment independently.
Proven ability to work in a team environment.
Excellent written and spoken English and presentation skills.
Willing to travel up to 80% of the time, mostly within the Asia Pacific region.
Candidate should be willing to be on call during after office hours to attend to support issues.