Manage a team of 15-20 agents and ensure that the quality and productivity targets are met.
Meeting SLAs at levels.
Review/generate reports to monitor performance.
Provide coaching and feedback to team members to enable them to improve their performance.
Assist new hires such that they are productive on the floor in the shortest possible timeframe.
Ensure that every Brand Expert adheres to the Process.
Communicating Process changes/updates in Real time.
Handle customers escalations
Ensure that maximum chats are handled by the brand expert/operations staff instead of being transferred based on the information provided.
Monitoring quality of the team.
Experience: Candidate should be an existing TL for at least 2 year and should have overall experience of 3+ years.
Salary 1 Lac 50 Thousand To 3 Lac 50 Thousand P.A.
Industry ITES / BPO / KPO / LPO / Customer Service / Operations
Work Experience 3 - 5 Years
Qualification Other Bachelor Degree
About Company Nutan Enterprises is Based in Alwar, Rajasthan and is One of the Largest Providers of Placement Services, Manpower Recruitment Services, Staffing Services, Hr Consultancy Services, Payroll Management Services, and Labour Law Consultancy Services all Over India.rnrnnote: We Provide Placement Services for Pan India in all Industry.
Contact Person Ishwar Singh Yadav
Address Epip Gate Industrial Area, Near Baba Kheta Nath Hospital, National Highway 8, Neemrana Alwar
Mobile 9269281009 , 9772210007
Email ID firstname.lastname@example.org