Customer Care Center Team Supervisor – India region
As a People Manager be able to Lead the team, Drive SLA , take Customer Centric Approach, be collaborative in stake holder management and a process and people Initiative champ .
What a Customer Care Center Team Supervisor does at HP:
Demonstrate some in-depth knowledge of corporate organization and policies
Must have business, technical, or functional knowledge and have administrative or operations knowledge
Possess skills in project management, analysis, communication, scheduling, controlling and presentation
Should have people management capability
Individuals who do well in this role at HP, usually possess:
Should have 7+ years of experience and must have 2 plus years in People Management Roles
Interacting and engagement with stake holders and pro-actively understanding their requirements and delivering to the needs
Supervise a team primarily comprised of different levels with well-defined, limited scope. including directing daily work activities/priorities, people recruitment and development, cost management
Directs daily work activities of teams providing remote (offsite) service; customer access, pre-sales, post-sales, or service delivery to solve various business systems and applications problems for customers: onsite engineering personnel and Authorized Service Providers
Services are provided on standard, specialized or complex systems
Role is primarily tactical in nature
Ensure operational excellence by monitoring key metrics and ensuring team goals and contractual commitments are met
Resolve/monitor routine escalations, as appropriate.
Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.
HP is a Human Capital Partner – we commit to human capital development and adopting progressive workplace practices in India.
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So are we. We love taking on tough challenges, disrupting the status quo, and creating what’s next. We’re in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.
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From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work each and every day. When you do that, you’re more innovative and that helps grow our bottom line. Come to HP and thrive!