Experience: Fresher – 4 Year of experience in any hospital as front office executive.
Skills And Knowledge Required
Excellent listening skills.
Strong verbal & written communication skills.
The ability to work as part of a team.
Be self-driven & pro-active.
Fast & accurate data entry skills.
Excellent phone etiquette.
A high level of accuracy & attention to detail.
Respond to patient enquires.
Willing to work in shift.
Comfortable dealing with numbers and the processing of financial information.
Designation- FO cum Billing Executive
To carry out routine work of the front desk including handling patient queries and guidance.
Schedule appointments for consultation/procedures for patients on either telephone or in person.
Schedule all provider appointments, including scheduling and, when necessary, coordinating ancillary testing when necessary and ensuring pre-certs and prior authorizations are received.
Answer phone calls and provide routine information to callers or/and transfer calls to the appropriate individuals, divisions or department.
Compare daily cash amounts against daily transactions in order to ensure that records balance.
Verify and coordinate patient referrals.
Complete registration formalities of the visiting patients.
Collect payments for consultation and issues receipts.
Greet visitors to the facility, answer questions and direct them to the appropriate individuals/department.
Take telephone messages for the staff
Get admission forms filled up by the patients/ patients attendants for patients scheduled for surgery.
Tracking / Follow up call to patients who have not come for consultation / test at the appointed time.
Day to day cash collection from patients and generation of receipts
Entries in computer/daily ledgers
Preparation of surgery estimates for patients
Generation of computerized statements for all consultants on daily basis
All bills to be prepared as per the protocols/ requirements of each organization
Checking and preparation of various credit bills related to all organizations
Entries of Pending payments & General belling entries