Handle customer service to ensure brand is marketed well & CS quality is maintained
Answer Customer Service queries and Questions on phone, whatsapp and other modes.
Answering Customer queries received by email within 16 working hours
Answering Customer queries received by Whatsapp within 8 working hours
Answering Customer queries received by Social Media within 8 working hours
Track and follow up on pending issues and orders
Ensure all team members are updated and work together to make customers happy
Ensure exemplary post sale services
Ensure Company methodologies & policies are being followed by you and your subordinate team members
Updating the website on a need basis
Updating Other portals used by the company as and when required
Scrutinising the website for incorrect information & details and rectifying those
Job Type: Full-time
Salary: From ₹21,000.00 per month
Benefits:
Schedule:
Ability to commute/relocate:
- Nagpur, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
Experience:
- total work: 3 years (Required)
- Customer service: 1 year (Required)
Language:
- English (Required)
- Hindi (Preferred)
Expected Start Date: 01/05/2023
