Senior Reporting Analyst
We're hiring and are looking to connect with you as we are on the lookout for a Senior Reporting Analyst with TTEC in Ahmedabad, Gujarat.
Accepting digital applications for your protection and the protection of our employees: Apply online today to connect with us. This role would be "Work From Home".
Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business - and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.
We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.
What You'll be Doing
Providing value add to the Client Operations teams at TTEC Ahmedabad through generation and analysis of various reports & dashboards providing the accurate picture to the concerned stakeholders.
As a Senior Reporting Analyst, You'll Enjoy:
Fun, talented and witty teammates
Knowledgeable, encouraging, and present leadership
Free-spirited, theme-based employee events
Diverse and community-minded organization
Career-growth and lots of learning opportunities for aspiring minds
And yes.. .all the competitive pay and benefits you'd expect
On a typical day, you'll
Maintain and deliver Daily, Weekly and Monthly Enterprise performance reports / Dashboards
Other Ad-hoc reporting needs ex. Attrition, Absenteeism and other performance and compliance metrics report
Provide ad-hoc reporting support to stakeholders
Build and develop reports both proactively and in response to business need to improve operational efficiencies
Need to develop and maintain center operations data solutions that utilize IEX, Qualtrics, Tableau, Genesys, GI2, SQL Server and other data management and Business Intelligence tools
Why You? What You Bring:
Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you. And the ability to connect yourself is what you bring to the table... along with the following:
Experience with Reporting is required
5+ years call center or outsourcing experience
Business Intelligence Platform Administration (Tableau, Bix, Salesforce & etc.) experience is preferred
Ability to deliver high-quality results, on time and on target
Ability to work cooperatively with stakeholders and team member to resolve the issues on hand
Enjoy the excitement of a dynamic environment
Exemplary communication skills to include written, verbal skills and superior listening skills
Bachelor's degree in a business-related field or equivalent preferred
Advanced skill in Excel and other MS Office applications
Must be able to work in a flexible shift
Click on the Apply Now button.
You've applied, now what? After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions.
Thank you for applying - it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course).
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don't take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com.
For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.
: Business Analysis / Reporting