- should have 1 year experience into customer service.
- looking for immidate joiner.
- should have experience into inbound calls, blended process, emails, chats,voice process
- Listen to customers’ concerns, issues and questions regarding there order shipment trackment related issue.
- Resolve customers’ concerns and answer customers’ questions to your best ability
- Maintain a positive attitude and calmly respond to customers’ complaints
- Open new customer accounts
- Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise
- Recommend possible products to meet the customers’ needs
- Refer issues and questions to managers if necessary
- Prepare product and customer reports by gathering data collected during customer interactions
Skills and Qualifications
Some of the key skills for a customer service representative are:
- Personable and attentive
- Strong interpersonal skills
- Strong verbal communicator
- Familiar with the software used to connect with customers and gather their information
- Knowledge of applicable products and markets
Job Type: Full-time
Salary: ₹300,000.00 - ₹480,000.00 per year
Benefits:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Rotational shift
Supplemental pay types:
Ability to commute/relocate:
- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
- Higher Secondary(12th Pass) (Preferred)
Experience:
- Customer service (Required)
- total work (Required)
Language:
- English (Required)
- Hindi (Preferred)
Speak with the employer
+91 7987784467
