Shukla Solutions Pvt Ltd is located in satellite, Ahmadabad that is a wholly owned subsidiary of Infotech Houston Solutions LLC located in Houston, Texas United States. We provide managed processed outsourcing to US clients as well as Medical billing, IT services, full RCM, etc.
We are looking for PC and Server support or Systems Administrator who has excellent English communication skills to talk to US clients on a daily basis. Troubleshoot connectivity, server, network issues.
Also work on Server and PC issues to troubleshoot problems with network folders, active directory, GPO issues, etc.
- Manage and maintain all IHS Data-center servers as well as client's server. (IHS utilizes Autotask/Datto PSA/RMM).
- Manage Server backups for IHS as well as IHS clients. (Centralized Datacenter NAS Servers at multiple locations)
- Answer calls from US clients (Emergency rooms, Hospitals and other 24 hour facilities) for IT related issues involving basic networking (Internet down), Computer issues, etc.
- Unlock users, create users, manage domain permissions, active directory (GPO) policies creation, Google Apps email accounts management for clients.
- Troubleshoot basic VOIP related issues. Create IP extension, create voicemail box, maintain and update SIP servers (training will be provided if no experience)
- Troubleshoot system down issues (Internet, phone, computers, etc)Basic required Skills:
- Strong Desktop / Windows OS knowledge (All our client PCs are either Win 10 or Win 7)
- Windows Servers knowledge (active directory, etc)
- Strong English communication skills
- Basic networking skills (Prefer basic firewalls/router knowledge. Advance knowledge is plus!)
- Self-motivated and eager to learn
- Address: - 501, 5th floor, ISCON EMPORIO, Near Star Bazar, BRTS Corridor, Satellite, Ahmedabad, Gujarat 380015.
Job Types: Full-time, Regular / Permanent
Pay: ₹20,000.00 - ₹30,000.00 per month
- Flexible schedule
- Leave encashment
- Paid sick time
- Provident Fund
Supplemental pay types:
- Shift allowance
- Yearly bonus