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  • 5. To refer cases to the floor manager / Unit manager wherever customer request is getting declined. To check for opportunities to fulfil customer requirement. Maintain 100% system adherence and accuracy 1. To capture all customer interactions in the system with complete information to ensure

  • 5. To refer cases to the floor manager / Unit manager wherever customer request is getting declined. To check for opportunities to fulfil customer requirement. Maintain 100% system adherence and accuracy 1. To capture all customer interactions in the system with complete information to ensure

  • 5. To refer cases to the floor manager / Unit manager wherever customer request is getting declined. To check for opportunities to fulfil customer requirement. Maintain 100% system adherence and accuracy 1. To capture all customer interactions in the system with complete information to ensure

  • 5. To refer cases to the floor manager / Unit manager wherever customer request is getting declined. To check for opportunities to fulfil customer requirement. Maintain 100% system adherence and accuracy 1. To capture all customer interactions in the system with complete information to ensure

  • productivity bench marks. 3. Improve collection efficiency and maximize resolution/ roll backs. 4. Motivate the team in order to meet units targets. 5. Report instances of misconduct within the team and ensure that the team is aware of the expected integrity levels which need to be maintained 6. Set

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