A team leader is someone who provides direction, instructions and guidance to a group of individuals, who can also be known as a team, for the purpose of achieving a certain goal. Team leaders serve various roles in an organization. ... Communicate with team members. Monitor team members. CASH BASIS Manpower Solutions has achieved over 500 placements at client payroll from the position of Manager to CEO ...
TEAM LEADER Job Description/ Skill Sets Lead the Sales Team, inclusive of managing performance, coaching, mentoring, and career development. Build, manage and motivate the team of field sales executives to take up responsibilities and drive maximum sales. Managing expectations of various TEAM LEADER Job Description/ Skill Sets Lead the Sales Team, inclusive of managing performance, coaching, mentoring, and ...
Environment Essential Skills: Excellent verbal and written communication skills. Should be willing to work in shifts along with the team in customer business time. Overall should be a good team player with willingness to learn and drive to achieve. Practice and focused on Metrics. Good Excel skills
Must Have: Hands on experience in driving metrics - CSAT & AHT (Average Handling Time) in Chat & Email. Should have experience in handling international Support centers. Should have managed BQ (Bottom Quartiles). Skills Requirements ï?· Provides operational statistics and escalates
Must Have: Hands on experience in driving metrics - CSAT & AHT (Average Handling Time) in Chat & Email. Should have experience in handling international Support centers. Should have managed BQ (Bottom Quartiles). Skills Requirements ï‚· Provides operational statistics and escalates
To manage a large and diverse team of CSAs working towards pre-defined targets Ensure prompt and accurate service and achievement of targets Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage and motivate agents in a monotonous
same to all team members Prepare forecasts and budgets for the team Monitor all calls to ensure that due procedures and quality standards are strictly adhered to Facilitate and organize training session for all agents and participate in recruitment of new team members Recommend technical support
at midsize and large organizations PAN India. Schedule fruitful meetings with the CFO, Head of Treasury, Investor relations team, Head of procurement and other CXO level prospects. To ensure a healthy pipeline of meetings. To help the enterprise sales team achieve the revenue and generate new business
for the team 9. Act as the primary point of contact for all complaints, enquiries and issues 10. Escalate issues related to deviation from standard to respective authorities (internal or external) 11. Responsible for driving Operational Metrics & Business SLAs 12. Recommend monthly/quarterly awards
within projects/ organization (3.) To create precise and detailed analyses & reports for monitoring the health of the business (4.) To create business requirements for enhancing functionality of process workflows to improve customer experience and satisfaction (5.) To manage client and internal business
Minimum of 2 years of Team Handling experience Handled at least a team size of 10 to 15 members US Mortgage domain experience a must Excellent verbal and written Communication Good analytical skills Must have worked and have the willingness to work in night shifts Excellent keyboard skills