to the team specifically on process with CSAT and efficiency as key parameters. Review quality feedback and drive the team towards best quality and containing escalations. Monitor and manage daily workflow and staffing needs and manage department metrics and goals like SLA & ASA, email Resolution & TAT Team
-We are looking for a Team Leader for a leading broadband company at Surat. -Should have handled a Team of minimum 10 to 15 members -Should be able to drive the team in achieving the target as per policy -Should have two wheeler & valid Id
Call Monitoring Call Trend Analysis RCA of calls not meeting quality standards Performance Management and Reviews Roster Management Team Mentoring and Coaching Work on process and performance improvement plans Attrition Control Employee Engagement
Loan Processing) Designation: Associate, Analyst, Senior Analyst, Team Leader Good Communication Skills Spoken & Written Strong Customer Service Skills and Phone/ E- mail Etiquette Willingness to work in Night shifts Willingness to work on weekends based on client requirements Walk in: 8th Feb
Job Summary: · Opportunity to be associated with Life Insurance Company. As Business Development Manager and build a distribution enterprise. · Responsible for recruiting and managing a team of Leader and agents. · Responsible for recruiting a team of Leaders, who will recruit agents and agents Minimum Education: Minimum Graduation in any discipline, MBA will be an added advantage. Minimum and specific ...
activities during transition phase of programs related to P2P (PR & NPR) People Manage a team of regional operational officers Supports staff resource planning, organizing, and monitoring of key processes, including assisting in hiring, training, and evaluating staff, and taking effective actions to address
Needs to have the ability to bond and keep the team united 7. Manage attrition 8. Flexible with shifts including offs Experience: 2-5 years of call center experience and should have at least 1 years of experience as a Team Leader (on papers) in a Call center. Qualification: Any Graduate Languages:2 South Indian Languages
Should be capable to handle responsibilities to plan and market for tie-ups with various schools and institutions all over India for products & services. Making presentations and delivering the same to clients. Implement business, sales, and marketing plan for the assigned area. Develop local strategies to generate cost-effective sales leads Properly forecasts revenue numbers for assigned territory ...
An experienced software leader with: Experience in Blue Prism solution management Strong understanding of RPA technologies Excellent communication skills Must have delivered RPA solution using Blue Prism Must have aptitude for solution design and development Have Technical leadership and team management skills Should be ready to work as per client shifts Open to travel onsite as per project ...
pre - screening calls to analyze the applicants abilities. Interview candidates combining various methods (e.g. structured interviews, technical assessments and behavioral questions). Coordinate with IT team leaders for technical interviews and hiring needs. Craft and send personalized recruiting
with business and other leaders in defining the roadmap of the product, developing the design and implementation plan and developing them Preferred Qualifications • Strong Customer Focus • Excellent interpersonal skills and enjoys working in a highly iterative, agile and open team environment • Masters
Planning and preparing of annual budget, implementing the Financial Literacy and CSR programs successfully in the designated branches at Regional Level. Master Trainers- Conducting training of Team Leaders, Prerakas and branches. Ensuring delivery of quality trainings by the Team and facilitating
successfully used by customers. You obsess about your customers and their satisfaction. You like working in a collaborative environment consisting of engineering, design and business teams. You have strong analytical abilities and can understand the business context for your deliverables. Your passion