be a leader and should have the knack in working independently and take initiatives with excellent communication Skills. Key Skills: Team Handling Marketing, Selling, Insurance, mutual fund.(NBFC) Any Graduate Sales Experience of 3 to 8 years with Team Handling Preferred Sales from Financial Products, Banking products, Insurance products, Mutual Fund, Locker, Deposits, etc Handled a Team of 5 Sales Executives ...
-Monitor quality scores and CSAT of the team -Monitor productivity and service levels -Provide regular & systematic coaching and feedback to the team on performance indicators -Adhere to guidelines for code of conduct for self and team -Communicate program updates to the team -Responsible
needs and effectively engage with them to handle communication, alignment, reporting and escalations. People management: Demonstrate effective leadership in managing diverse teams and demonstrate ability to manage through front-line supervisors. Performance management, talent risk assessment, Ability to influence key stakeholders to drive change Working knowledge of quality and BI tools Proficient ...
1.To formulate sales strategies to get regular number of new clients - Life Insurance 2.Lead generation through ,Lead generation executive, active in active client base 3.To acquire defined no. of new retail clients every month 4.To ensure client service standards are met & delivered at all
of team members in the department, by providing feedback and coaching to support improvements in their job performance. Conduct annual Performance Appraisal for Workshop Personnel. Provide advice and technical assistance to team members. Review customers service orders and inspect the quality
Designation: Team Leader Experience: 2-4 Years (Should have worked as a TL for a minimum of 1.5 Years and the last one or two years experience in voice based BPO) Qualification: Graduate(Any Discipline) Salary: 1.8Lacs-3 Lacs Note: Should be preferably from Domestic Process/ BPO Background Should
other loans etc) Monitor call centre operations and ensure high quality of services. Generating innovative ideas that are cost-effective ensuring profitability to the company. Good at People Management (Reduction in Attrition & Shrinkage). Weekly review with clients for the Target & Service level ...
communication skills for independent interaction with customers, colleagues and vendors CRM usage Compliance to track customer support activities Customer database maintenance Service Spare parts Inventory Management Should have a passport
of the allocated branches are met effectively Prospect and meet customers within and outside the Branch as when required To develop, agree and implement short term and long term plans to achieve sales targets To achieve branch RM activation targets Work collectively with Bank Sales / operations team
Experience in building and managing large teams Customer focused, data driven and focused on metrics and KPIs Track record of delivering material continuous improvements to content related business processes Hands on and proactive leadership qualities Excellent communication skills Bachelor's
Responsible for handling customer care activities like queries, Feedback & complains Handling all incoming & outgoing calls with regard to customers queries on samples, pickups, registrations, cancellation & sample collection materials Responsible for handling Toll Free services Support customers
for SQ RnR Quality Assurance, Efficiency and Service TAT monitoring Conduct periodical customer service audits for branches, ATMs and BC outlets of a cluster and submit consolidated checklists / reports to RSQM Assist SQ team to execute various customer satisfaction feedback surveys (CSAT), Mystery
for SQ RnR Quality Assurance, Efficiency & Service TAT monitoring: Conduct periodical customer service audits for branches, ATMs and BC outlets of a cluster and submit consolidated checklists / reports to RSQM Assist SQ team to execute various customer satisfaction feedback surveys (CSAT), Mystery
CS for HMI DIP / BE having 7+yrs exp with large Auto Unit into Logistics & CS with strong skills in DISPATCH, OEM SUPPORT, REDUCE SECONDARY REJECTION, CLIENT MGMT etc having very strong rapport with the HMI QA & VD Team to ensure smooth operation