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2261 jobs found for Team Leader Bpo Mumbai Manager

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  • guidelines, encourage and motivate agents in a high pressure job environment Develop agent skill sets and manage personal development goals for the agents To be accessible when a CSE has grievance that needs escalation. Manage shrinkage & attrition for their respective teams as per the process Desired Candidate Profile:- Graduate/ UG Minimum 1 year of experience as a Team Leader(Sales/ Inbound process ...

  • Team Leader

    MWT Group

    Mumbai, Maharashtra

    Monitoring the team's performance, helping their training and development, handling complaints and reporting to manager

  • Team Leader

    MWT Group

    Mumbai, Maharashtra

    Monitoring the team's performance, helping their training and development, handling complaints and reporting to manager

  • and sales goals to team members. Must handle 30 members team & should maintain MIS report about sales & performance. Must be very initiative & active, also should have insurance sales background. Candidate must be good in communication especially HINDI is mandatory ...

  • Good communication Must have experience of working for Outbound process Must have handled Team Exp. in Collection or outbound 1 -2 yrs. exp. as TL in Domestic Business. Should have managed approx. 20 member teams. Exp in BFSI , sales process (Inbound & Outbound) Salary up to 3.50 Lacs CTC Location is Thane West. Pick up and drop to Thane Station 6 days working day shift

  • Responsibilities: Manage Operations from process & measurement standpoint Set and assess representatives performance expectations and performance, and create individual action plans Monitor associate customer contacts and provide constructive feedback on performance to individuals on a regular

  • with Customer Service Team and Business Vertical Heads. Co ordination with different departments across all Line of Business within the organization and branches for qualitative Redressal of customer grievances within prescribed TAT Preparation of various grievance related reports mandated by IRDA Scrutinizing

  • Team Leader LMS

    G cube

    Mumbai, Maharashtra

    at G-Cube and Vodafone (IT Infra team if need be) for ensuring timely Release of bug fixes/patches/results of planned maintenance etc ...

  • 6 months-1 yrs BPO Exp in Inbound Process as TL Managing a team of Executives. Should be aware of: SLA & KRA of a Team Leader Formulae of Attrition/Shrinkage

  • 6 months-1 yrs BPO Exp in Inbound Process as TL Managing a team of Executives. Should be aware of: SLA & KRA of a Team Leader Formulae of Attrition/Shrinkage

  • 6 months-1 yrs BPO Exp in Inbound Process as TL Managing a team of Executives. Should be aware of: SLA & KRA of a Team Leader Formulae of Attrition/Shrinkage

  • 6 months-1 yrs BPO Exp in Inbound Process as TL Managing a team of Executives. Should be aware of: SLA & KRA of a Team Leader Formulae of Attrition/Shrinkage

  • in handling team; have managed clients; hands on excel and people management skills Skills : Good communication skills; Excel knowledge ; People management ; Leadership skills; Quick Learner; Adaptability, handled attrition & shrinkage

  • Target : Experience in handling team; have managed clients; hands on excel and people management skills Skills : Good communication skills; Excel knowledge ; People management ; Leadership skills; Quick Learner; Adaptability, handled attrition &

  • of quality in the work of self and others PEOPLE MANAGEMENT · Create an environment of high energy and enthusiasm · Responsible for management of Engagement, Attrition and ESAT for the team · Create and sustain an environment that motivates high performance, recognizes and rewards excellence Strong MIS skills - Proficient in MS Word, Excel, Access, PowerPoint Strong analytical bend of mind with good ...

  • monthly budget utilization, advertiser goals (CTR, CPC & CPL) and Quality score. Coordinate with international teams to publish the seasonal calendar for campaign updates Ensure team completes all task assigned by respective account managers and meets the SLA defined Ensure team meets its annual

  • Roles & Responsibilities: - Should have experience in Team handling . Customer support team leader with 3-4 years team managing experience Should be leading a team resolving Level 1/ Level 2 product queries Night shift mandatory Good communication (verbal & written) - mandatory Qualification B Should have experience in Customer support for international Process. Should possess excellent communication skills ...

  • and motivates them to achieve their targets _ Conducts team meetings on a weekly basis and provides feedback to the associates on their performance. _ Checks the team reports generated for any errors, and correct the same or provide feedback to the associates. -Should have very good comm. Skills OTHER GENERIC

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