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  • of skills available. Mentor for Scrum Masters to enable them for engagements with teams Ensure the healthy application of agile practices and providing assistance to teams and programs when needed. Assess teams and ongoing Agile processes to derive coaching actions towards increasing maturity levels

  • 1. Monitor & Coaching of Agents on V&A (Pronunciations, Syllable Stress, etc. ), Grammar (SVA, Indianisms, etc.), Culture and Soft Skills. 2. Provide timely Coaching & Feedback to enhance agent performance. 3. Reduction of Language Issues/Complaints/Blogs. 4. Drive Awareness/Improvements 1. Technical knowledge of English Communication -Intonation, Phonetics, Syllables, Punctuations etc. 2. Presentation, Feedback & Coaching ...

  • various training programmes related to Physical Activity for students  Teaching relevant sports specific skills, tactics and techniques  Inducing teamwork and team building among the students  Maintaining equipment and equipment inventory  Completing administrative duties  Documentation of all PE

  • Imparting effective grammatical skills to Agents, idioms, phrases, commonly used words and other colloquial terms Encouraging the team to provide a feedback for their calls which results in self-awareness. Providing the feedback to the management for further improvement in the process. Preparing

  • 1. Monitor & Coaching of Agents on V&A (Pronunciations, Syllable Stress, etc. ), Grammar (SVA, Indianisms, etc.), Culture and Soft Skills. 2. Provide timely Coaching & Feedback to enhance agent performance. 3. Reduction of Language Issues/Complaints/Blogs. 4. Drive Awareness/Improvements 1. Technical knowledge of English Communication -Intonation, Phonetics, Syllables, Punctuations etc. 2. Presentation, Feedback & Coaching ...

  • topics for Academy programmes based on audit observations. Interact with teams and managers to identify gaps and propose solutions. Identify business improvement ideas. Share feedback on tools related improvements with the owners. Share improvement reports on a regular basis in business reviews. Any Audit calls and emails from a communication standpoint. Analyze audit data; prepare & implement action plans ...

  • Imparting effective grammatical skills to Agents, idioms, phrases, commonly used words and other colloquial terms Encouraging the team to provide a feedback for their calls which results in self-awareness. Providing the feedback to the management for further improvement in the process. Preparing

  • Imparting effective grammatical skills to Agents, idioms, phrases, commonly used words and other colloquial terms Encouraging the team to provide a feedback for their calls which results in self-awareness. Providing the feedback to the management for further improvement in the process. Preparing

  • *Managing team of customer service representatives and directing them inorder to achieve target. *Operations Management, Call Monitoring. *Coaching and feedback for delivery of the defined customer experience in every call. *Training & Development. *Post Graduate / Graduate *Must have strong GDS knowledge preferably Amadeus. *At least 1 yr experience as a Team Leader and total more than 6 years of experience of ...

  • adherence, compliance adherence, reporting etc. Candidate Profile: Expected 2+ years of Team Leader experience catering to international market - preferably from B2B outbound/ Sales/ mortgage/ lead generation/ collections/ retention etc. Metrics driven Excellent Team management skills Motivational along

  • Day to day sales/service request management Effectively communicates and manages change in operating procedures and processes to ensure staff understanding, retention and appropriate execution Coach, develop and engage the CSR to increase their abilities while enhancing their own careers

  • Day to day sales/service request management Effectively communicates and manages change in operating procedures and processes to ensure staff understanding, retention and appropriate execution Coach, develop and engage the CSR to increase their abilities while enhancing their own careers

  • Managing an average team size of 20 members. · Need to be approachable and supportive towards the team. · Should have the ability to motivate the team to achieve their targets Ability to evaluate calls, coach and provide feedback. 1 year of experience as Team Leader in a contact center on papers. · Preferably from Travel or Hospitality background. · The candidate must have experience in inbound process ...

  • Looking for candidate who can speak hindi and english. Should have any inbound voice experience. Team Leader or coach or Subject matter expert on papers is mandate. Any graduation or 3 years of diploma is mandate. Complete day shift with fixed sunday off ...

  • Looking for candidate who can speak hindi and english. Should have any inbound voice experience. Team Leader or coach or Subject matter expert on papers is mandate. Any graduation or 3 years of diploma is mandate. Complete day shift with fixed sunday off ...

  • meetings, pre/post/mid shifts, BPS. Create future prospects for company. To recruit, induct, develop and support a team delivering front line customer services to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity. To supervise the workload of the team Fluency in English Team management skills. Ability to set targets and coach/motivate sales staff ...

  • Candidates should have telecom voice experience. On papers Team Leader(1+ years) or Team Coach(2+ years) is mandate. Telecom voice Inbound experience is mandate. Good knowledge of KRA metrics like Attrition, Shrinkage, Absentism, AHT and SLA. Premium Domestic Inbound Voice Process. Predominantly

  • Candidates should have telecom voice experience. On papers Team Leader(1+ years) or Team Coach(2+ years) is mandate. Telecom voice Inbound experience is mandate. Good knowledge of KRA metrics like Attrition, Shrinkage, Absentism, AHT and SLA. Premium Domestic Inbound Voice Process. Predominantly

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