knowledge by tracking emerging trends in call centre operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. (If & When Required) - Accomplishes Alexa Infotech Pvt Ltd (Telecom Sector) Vodafone Voice Process
to maintain or improve product knowledge and skills. • Drive standardization and consistency of training practices. • Assess the effectiveness of training design and delivery methods and impact of training on trainees. Basic Information: • Salary:Between 30000/- to 35000 Gross + Incentive + Reimbursement • Good Excel Skills -Good Data Analysis -Good Communication -Creative -Good in Training
#To Plan and coordinate for preparation of annual training schedule #To lead overall Training program at site being SME of Training for Management staff as well as contractual employees #Worked as a core Team member in LMS implementation #Preparation of new Training Materials/ Modules as an when required #To Impart the Training on New and revised Training Modules #To conduct periodic effectiveness check ...
the daily operations run smoothly. -Drive Team adherence and manage scheduling. -Handling Escalations -Manage key training metrics like Floor support, NHT hiring/ planning. -Look at the availabity for training rooms -Run thorough analysis on training metrics -Drive Continuous Improvement in the team along
any specific problems and tailor training programs as necessary • Maintain a keen understanding of training trends, developments and best practices * Good Communication Skill * Should have knowledge of MS excel, MS powerpoint, MS Word. * Able to deal with both Blue collar and white collar employees * Positive Attitude * Experience of Minimum 3 year in same field
with metrics improvement -Generate dashboards and scorecards for the internal and client reviews. -Performance management of the entire Team. -Represent training in internal reviews and client forums. -Knowledge management for the team and quality control -Apply performance management strategies - action