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3831 jobs found for Senior Data Quality Analyst Jobs

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  • Web surveys and Mobile survey testing Creating test specifications, plans, scripts and selection of test case data is required. Review the Test artifacts and deliverables. Defect creation, defect life-cycle management, follow-up with development and resolution reporting is required ...

  • Web surveys and Mobile survey testing Creating test specifications, plans, scripts and selection of test case data is required. Review the Test artifacts and deliverables. Defect creation, defect life-cycle management, follow-up with development and resolution reporting is required ...

  • Web surveys and Mobile survey testing Creating test specifications, plans, scripts and selection of test case data is required. Review the Test artifacts and deliverables. Defect creation, defect life-cycle management, follow-up with development and resolution reporting is required ...

  • Monitoring calls Conceptual and creative ability to help the organisation & the process by sharing new, innovative and effective ideas for improvement Participates in all calibration sessions BQ Management Performing call quality audit of agents Identifying fatal & non fatal errors impacting

  • Monitoring calls Conceptual and creative ability to help the organisation & the process by sharing new, innovative and effective ideas for improvement Participates in all calibration sessions BQ Management Performing call quality audit of agents Identifying fatal & non fatal errors impacting

  • Monitoring calls Conceptual and creative ability to help the organisation & the process by sharing new, innovative and effective ideas for improvement Participates in all calibration sessions BQ Management Performing call quality audit of agents Identifying fatal & non fatal errors impacting

  • that there are no deviations. Coaching the agents to improve their performance and to exceed expectation. Calibration of calls with the internal team & sending reports. Analysis of Error and Accuracy % for the process. Share timely feedback to agents and reduce Error %. Doing Chart and pivot table to analyzing data ...

  • that there are no deviations. Coaching the agents to improve their performance and to exceed expectation. Calibration of calls with the internal team & sending reports. Analysis of Error and Accuracy % for the process. Share timely feedback to agents and reduce Error %. Doing Chart and pivot table to analyzing data ...

  • handled Conduct Transaction Quality Audits Documents the process related observations and provide feedback to associates on quality standards Initiate and improve the overall quality of the process and Implement improvement action plans Identification of root causes for non-performance Drive Quality

  • analysis to improve process efficiency Work upon the action plans to improve Call Quality scores Set quality measurement metrics as per SLA parameters. Define and set quality control charts to ensure that overall SLA quality scores are always met. Random sample quality audits on agent performance ...

  • and report. Gather, compile, model, validate, analyze data, and display the trends, develop upper-level reports to help management make well-informed decisions. Identify areas for improvement and contribute to Training and process improvement. Identify client preferences and nuances to improve the service

  • and report. Gather, compile, model, validate, analyze data, and display the trends, develop upper-level reports to help management make well-informed decisions. Identify areas for improvement and contribute to Training and process improvement. Identify client preferences and nuances to improve the service

  • and report. Gather, compile, model, validate, analyze data, and display the trends, develop upper-level reports to help management make well-informed decisions. Identify areas for improvement and contribute to Training and process improvement. Identify client preferences and nuances to improve the service

  • timely & accurate QA database. 8) Conduct feedback sessions with Agents. 9) Participate in design of call monitoring formats and quality standards. 10) Compile and track performance at team and individual level. 11) Provide feedback to call center team leaders and managers. 12) Prepare and analyze KNOWLEDGE AND SKILLS (ESSENTIAL) 1) Overview of Internal Audit procedure 2) Familiarity with COPC compliance ...

  • dashboards. Strengthen management processes/ framework to improve Quality delivery Conduct/ facilitate calibration sessions and reduce variance Drive process control and compliance Accurately capture SLA metrics, reporting at individual client level and setup / customize processes to seamlessly meet client

  • dashboards. Strengthen management processes/ framework to improve Quality delivery Conduct/ facilitate calibration sessions and reduce variance Drive process control and compliance Accurately capture SLA metrics, reporting at individual client level and setup / customize processes to seamlessly meet client

  • dashboards. Strengthen management processes/ framework to improve Quality delivery Conduct/ facilitate calibration sessions and reduce variance Drive process control and compliance Accurately capture SLA metrics, reporting at individual client level and setup / customize processes to seamlessly meet client

  • Identify, analyse, and interpret trends or patterns in complex data sets by reviewing Data reports, invoices, trackers. Work with management to prioritize business and information needs. Job Skills & Requirement: Analytical Skills: Prior working experience as a data analyst or business data analyst and worked with large amounts of data: facts, figures, and number crunching; Ability to collect, organize, analyse ...

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