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  • Experience in TELECOM domain is mandate Drive various Improvement initiatives within the account for operational excellence - Analyze KPI/SLA reports and identify pain areas/areas for improvement based on industry best practices - Prepare/Update Process Maps, LLWIs, SOP for various process areas and automations being done in the account - Identify automation/improvement opportunities within the operations ...

  • Technical Skills: Knowledge of the financial domain in general and fund data in particular will be an added advantage Key Behavioural Skills: Excellent communication and other business skills Error-free and accent-neutral English diction Ability to interact and work with overseas clients Team player

  • Mgmt. Services. Capability of building and maintaining cost-effective IT Infrastructure backbone addressing critical business needs . Experience running a dynamic, growing organization in a fast-paced, challenging environment. Experience building relationships with executive leaders.Strong leadership

  • in the current System Development Life Cycle SDLC process, standard and policy Subject Matter Expert SME Support. Provides SME advice in the Remedy ITSM suite of tools and business expertise in ITIL v.3 that facilitates the agencies maturity with its adoption of Remedy 7.6.04, 8.x and ITIL. Provides

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