b) updating of standard hardware and software or a subsystem of a product to address needs or preventproblems, including replacement of hardware parts c) addressing routine customer queries d) carrying out Annual Maintenance Contract Maintains and updates database on customer complaints, service
complaints, service provided, response time and customer feedback to be relayed back to the seniors Documents basic hardware and software problems by applying technical knowledge following established procedures and protocols; Tracks spare parts to maintain established levels of inventory such as spare parts
team (monthly tracker) to correct processes or any other tactical measures People Management and Development Select, Develop and Retain quality manpower at all levels in the region ( ISP Engineer ) Provide timely and necessary input to people on performance Ensure that the service philosophy
1.Education Engineering degree with MBA from top management school 2.Work experience Proven 12-15 years of Industrial experience in the after sales markets 3.Experience and success in recruiting and leading a high performance team and a demonstrated ability to lead and manage a geographically diverse team. 4.Annual Rate Contracts (ARCs) of Supplies and increase its coverage Renewal of ARCs with price ...
Dear Candidate, Greetings of the day!!! Immediate opening for Wordpress/ PHP Consultant in a leading MNC. Job Description: Job Title: Wordpress consultant Experience: 3+ Years Salary: Open to discussion Work Location: Mumbai Primary Skill: Wordpress Secondary Skill: CMS, PHP Technical
Engineer with 4 years experience (at least) Previous experience of LANDesk, HEAT, CA, BMC Remedy or services like Service desk would be very useful (mandatory) ITIL certified, at least one advance level SQL knowledge to write trigger/SP etc. Some programming background in .net Windows server
Responsibilities IBM GTS (Global Technology Services) / ITS (Integrated Technology Services) delivers infrastructure managed services. The Senior Architect, Infrastructure Design will Work as a part of the Operations organization, specifically the Infrastructure Design team. Develop and maintain Qualifications 10+ years related work experience working with infrastructure technologies support, setup, monitoring ...
Make calls or Receive calls of the existing clients of the Bank / Corporate's / E-Commerce companies Proper client servicing profile Understand the client's need and pitch accordingly No false statement or commitments to be made to the client No cold calling Job Description Corporate Customer Service - 16k to 30k Graduate / Post Graduate Fresher or Experience in Domestic or International BPO will be ...
operations for BAU service requests and issues. Tech ticket closure for voice system related requests/issues. Interact with call center IT operations for BAU service requests and issues. Tech ticket closure for voice system related requests/issues. Monitoring voice infrastructure. Monitoring alarms/errors
Oracle EBS - Functional Consultant Experience : 3 - 10 yrs Job Location : Mumbai/ Hyderabad/ Bangalore/ Gurgaon Required : 1) Oracle EBS Project Functional 2) Oracle EBS Finance Functional 3) Oracle EBS SCM Functional JOB DETAILS - Skills Required 1) Oracle EBS Project Functional Experience
Deliverables/Duties - Assist creation of frame-work for server side software compliance and governance - Individual will assists in forming procurement strategies to optimize technology spend across the organization. - Suggest Process Improvements / Initiatives for better Service Delivery - Prepare location specific
team, practice, or project). Re-uses existing Knowledge Management to accelerate solutions delivery. Obtain and maintain vendor certifications. Experience and desire to work in a technology consulting environment that requires regular (40%) travel Ability to understand and implement .NET based coding