1. To monitor calls and share feedback 2. Ensuring Zero compliance issues in terms of call quality 3. To conduct activities and plan strategy to bring improvement in the teams assigned 4. To start monitoring all teams and department of the organization to improve Quality 1. Candidate should be Graduate. 2. Minimum 1 year experience as Quality Analyst. 3. Candidate should have an experience in Quality ...
1. To monitor calls and share feedback 2. Ensuring Zero compliance issues in terms of call quality 3. To conduct activities and plan strategy to bring improvement in the teams assigned 4. To start monitoring all teams and department of the organization to improve Quality
1. The candidate will be a part of the 'Customer Experience team' for Intelenet's Knowledge Services. 2. Willingness to learn and going an extra mile to deliver exceptional customer experience 1. Minimum 2 years of experienceof which minimum 6 months as a Quality coach in an international BPO 2. Good knowledge of MS Office, such as excel, powerpoint, word 3. Strong eye for detail 4. Willing to work in ...
Monitoring and analyzing calls to ensure Quality and providing timely feedback to the agents. Develop and maintain Quality reports. Find out errors and variance analysis. Analyze data and identify issues/best practices. Should have knowledge of commonly used concepts, practices, procedures
performed. Work performed will include Ticket management, Client calls handled, Process governance. In addition to this, Analyst will also be responsible for Process gap identification, Risk management and identifying automation opportunities from manual efforts in the system. Skills Required / Education
Rigorous Quality Assurance (QA) testing of Publishing systems & data feeds Testing the Product metadata (ONIX -XML based) Writing complex SQL/TSQL queries to test databases, perform data manipulation Documentation in JIRA, Confluence, Visio, Excel
The QA Auditor reports to the QA Manager and is responsible for the review, development and performing internal audit procedures and preparing internal audit reports reflecting the results of the work performed. Work performed will include coverage of functional and operating units, focusing on financial and operational processes. Audits current controls and performance monitoring elements to assess ...
Creating manual Test scipts Testing Website, Bus System Creating, testing & reporting against formal test scripts Creating accurate documentation in MS Word, Excel, Visio,Project, JIRA, Confluence Rigorous manual testing 6mth exp in automation testg
with the highest quality standards possible. Working towards time-to- time process improvements to make the existing process more accurate, fast and convenient. Maintain daily, monthly quarterly MIS related to Key Project/Client Interaction, Project Workflow for all assigned projects. Designing & delivering
Monitoring calls Feedback delivery for calls monitored Act as a whistle blower in the process as applicable Maintaining Weekly & Monthly audit reports Conducting refresher sessions for operator Participating calibration sessions
Responsible for implementing stringent quality standards specified by the organisation, to enhance quality of products & reduce rejection/wastage Ensuring smooth functioning of the process by assuring the SOP manual is followed Done Implementation 5s
1.To Control and solve customer complaints 2.Quality Audits 3.Quality Assurance for all incoming material as per Specifications/Standards 4.Develop process to evaluate & ensure Suppliers Performance 5.Quality Management 6.Documentations as per ISO Standards 7.Develop process for calibration
Assurance/control in digital publishing and software industry. The Quality Analyst would be part of a Test/QA team, and technically own the test activities (like test planning, test bed readiness, execution, etc.) of technology projects.Must Have :- Excellent understanding of Quality Assurance methodologies
assurance metrics, like defect densities and open defect counts- Stay up-to-date with new testing tools and test strategiesRequirements :- Proven work experience in software development- Proven work experience in software quality assurance- Strong knowledge of software QA methodologies, tools and processes-