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1003 jobs found for Quality Analyst Jobs Bangalore

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  • Quality Analyst Skillsets required QA Lead Job Category AIX Administrator

  • Quality Analysts are responsible to audit calls, monitor email transactions and accurately measure qualitative performance of a Champion. The measured performance need to be coached on for higher performance within agreed timelines. They play the role of a classroom facilitator, coach Qualifications REQUIRED Group presentation skills Ability to perform multiple tasks and adjust quickly in short ...

  • Job Description (Quality Analyst-Voice) Big Basket company Location:- Koramangala Shift:- Day shift Salary - Upto 27k TH. - Call monitoring on a daily basis (Avg - 30 emails per day). - Ability to understand the process and adhere to QA parameters. - Ablity to generate reports

  • feedback loops based on customer insights. Responsible for the consistent documentation of SOP across all processes in the contact center Responsible for good customer service/user experience through quality initiatives Initiate and drive projects that would increase customer/user satisfaction ...

  • -Proactively attend all the queries, complaints, requests across the companys social media platforms. -Raise issues to the concerned teams and follow up for resolutions -Proactively and continuously keep the customer and stakeholders informed about the status of the problem -High level of individual discretion to ensure customer satisfaction and business success -Build credibility with customers by ...

  • Role: Senior Analyst, Marketing Operations Contract Duration: Contract to Hire Work Location: Bangalore Notice Period : Immediate Experience Level: 6-8 Years Job Description: Very Good communication skills Business Analyst/ Quality Analyst (Quality Audit, Content Audit, online audit) Ecommerce

  • Role: Senior Analyst, Marketing Operations Contract Duration: Contract to Hire Work Location: Bangalore Notice Period : Immediate Experience Level: 6-8 Years Job Description: Very Good communication skills Business Analyst/ Quality Analyst (Quality Audit, Content Audit, online audit) Ecommerce

  • Job Description: Very Good communication skills Business Analyst/ Quality Analyst (Quality Audit, Content Audit, online audit) Ecommerce background must Good at Excel Designs, develops and implements business intelligence dashboards and Reports CMS added advantage Good technical background

  • Experience - 1+ years in telesales as a QA Location- Bangalore Salary - Upto 3.5 lacs Good communication Qualification- Graduation **1 year on paper designation as a QA in BPO is mandatory ...

  • and Coaches the team in order to ensure the quality of customer Experience meets the appropriate standard. - Update, track and manage performance of team members. - Enables and motivates team members to deliver exceptional customer experiences through ongoing support, development, empowerment and positive

  • and Coaches the team in order to ensure the quality of customer Experience meets the appropriate standard. - Update, track and manage performance of team members. - Enables and motivates team members to deliver exceptional customer experiences through ongoing support, development, empowerment and positive

  • •Ability to verify the proofs and data provided to ensure authenticity of the information. •Ability to correct grammatical errors, spelling and punctuation to ensure better quality of the content. •Ability to listen to the audio and fill the report (content) received from the Auditors/Freelancer. • Communication skills - Language Preference – Fluency in English & Hindi • Good typing Skills • Good listening Skills ...

  • A key role in our overall social media space for providing customer satisfaction across all social platforms. This role will work within the customer care team and would require coordination with internal teams like sales and marketing from time to time in order to solve customers product and campaign related queries. One key expectation from the person handling this responsibility will be to ...

  • timely & accurate QA database. 8) Conduct feedback sessions with Agents. 9) Participate in design of call monitoring formats and quality standards. 10) Compile and track performance at team and individual level. 11) Provide feedback to call center team leaders and managers. 12) Prepare and analyze KNOWLEDGE AND SKILLS (ESSENTIAL) 1) Overview of Internal Audit procedure 2) Familiarity with COPC compliance ...

  • timely & accurate QA database. 8) Conduct feedback sessions with Agents. 9) Participate in design of call monitoring formats and quality standards. 10) Compile and track performance at team and individual level. 11) Provide feedback to call center team leaders and managers. 12) Prepare and analyze KNOWLEDGE AND SKILLS (ESSENTIAL) 1) Overview of Internal Audit procedure 2) Familiarity with COPC compliance ...

  • information in a timely, relevant and accurate manner to all team - Conducts regular pre and post shift briefings. - Manage a large and diverse team of Agents working towards pre-defined targets. - Must know SLA, TAT, AHT, Quality, C-Sat, Schedule Adherence, Shrinkage - Minimum 1 Year Experience as Team

  • •Ability to verify the proofs and data provided to ensure authenticity of the information. •Ability to correct grammatical errors, spelling and punctuation to ensure better quality of the content. •Ability to listen to the audio and fill the report (content) received from the Auditors/Freelancer. • Communication skills • Good typing Skills • Good listening Skills **If work from home, laptop and internet ...

  • -Proactively attend all the queries, complaints, requests across the companys social media platforms. -Raise issues to the concerned teams and follow up for resolutions -Proactively and continuously keep the customer and stakeholders informed about the status of the problem -High level of individual discretion to ensure customer satisfaction and business success -Build credibility with customers by ...

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