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525 jobs found for Quality Analyst

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  • * Monitoring calls * Feedback delivery for calls monitored * Act as a whistle blower in the process as applicable * Maintaining Weekly & Monthly audit reports * Conducting refresher sessions for operators

  • 1. To monitor calls and share feedback 2. Ensuring Zero compliance issues in terms of call quality 3. To conduct activities and plan strategy to bring improvement in the teams assigned 4. To start monitoring all teams and department of the organization to improve Quality 1. Candidate should be Graduate. 2. Minimum 1 year experience as Quality Analyst. 3. Candidate should have an experience in Quality ...

  • 1. To monitor calls and share feedback 2. Ensuring Zero compliance issues in terms of call quality 3. To conduct activities and plan strategy to bring improvement in the teams assigned 4. To start monitoring all teams and department of the organization to improve Quality 1. Candidate should be Graduate. 2. Minimum 1 year experience as Quality Analyst. 3. Candidate should have an experience in Quality ...

  • 1. To monitor calls and share feedback 2. Ensuring Zero compliance issues in terms of call quality 3. To conduct activities and plan strategy to bring improvement in the teams assigned 4. To start monitoring all teams and department of the organization to improve Quality 1. Candidate should be Graduate. 2. Minimum 1 year experience as Quality Analyst. 3. Candidate should have an experience in Quality ...

  • should have a good communication in english experienced in quality analyst in many knowledge immediate requirement interested candidates can apply

  • the development of team by motivating them * To ensure team achieve productivity and quality roster adherence * Ensure the professional and ethical conduct of team members * Accountable for smooth flow of operations * Coordination between Managers and Team Members * Abide by companies and clients Information * Graduate * Good Comm. Skills. * Min 1 year of experience as Quality from any Inbound, Outbound process. * Time ...

  • Quality Performance Dashboards Conduct weekly/Monthly Quality Review Meeting Provide effective feedback to the associates to minimize error percentage Assessment/Training/One-on-One review sessions should be conducted at regular Prepare details for the WOR with the team to facilitate client meetings Should be capable of working and communicating with people at all levels of an organization. Good ...

  • Quality Performance Dashboards Conduct weekly/Monthly Quality Review Meeting Provide effective feedback to the associates to minimize error percentage Assessment/Training/One-on-One review sessions should be conducted at regular Prepare details for the WOR with the team to facilitate client meetings Should be capable of working and communicating with people at all levels of an organization. Good ...

  • Quality Performance Dashboards Conduct weekly/Monthly Quality Review Meeting Provide effective feedback to the associates to minimize error percentage Assessment/Training/One-on-One review sessions should be conducted at regular Prepare details for the WOR with the team to facilitate client meetings Should be capable of working and communicating with people at all levels of an organization. Good ...

  • The candidates will have to head the quality analyst department of a bpo industry.The candidates currently should be working at GM/VP level.They have handle a team,quality audit,Screen calls of resources to gauge service quality and adherence to organizational policy,Adhere to QA guidelines &

  • Candidate should have experience as a Quality Analyst in any Travel process from any BPO. Should be flexible with day and mid-shift. There will be cab facility both pick and drop from Thane railway station till the office ...

  • Graduate in any discipline . 3 - 4 years of work experience in Content Management domain . Quality Analyst who has done quality check for website using HTML, Dreamweaver, Java Script, Frontpage, MS Office, Web Expressions, CMS. Hands on experience in Web site/portal management and maintenance ...

  • Quality Analyst - 4-5L per annum Mandatory experience â€" 1. Should be from US healthcare background 2. Should be well-versed about customer service department and also inbound call center. 3. Should have an experience monitoring calls for Payer side process ...

  • Quality Analyst - 4-5L per annum Mandatory experience â€" 1. Should be from US healthcare background 2. Should be well-versed about customer service department and also inbound call center. 3. Should have an experience monitoring calls for Payer side process ...

  • Job detail Type of Position : Permanent Experience : 3-7 Years Designation : Analyst Job location : Bangalore Job Description: Quality Analyst:- Candidates with strong process knowledge who are currently working as acting QAs can be considered. Experience: 3+ years (1+ year as a QA in US

  • Call quality, giving Feedback Need to do Quality checks of call center (Inbound / Outbound) Should be familiar with the audit sheet (Critical / non critical error) Required to compile audit results of the team in excel Should be QA on papers from last 1 year Should be from BPO Should know Quality tools Cause-and-effect diagram Check sheet, Control chart, Histogram, Pareto chart, Scatter diagram & Stratification ...

  • Call quality, giving Feedback Need to do Quality checks of call center (Inbound / Outbound) Should be familiar with the audit sheet (Critical / non critical error) Required to compile audit results of the team in excel Should be QA on papers from last 1 year Should be from BPO Should know Quality tools Cause-and-effect diagram Check sheet, Control chart, Histogram, Pareto chart, Scatter diagram & Stratification ...

  • 1. Monitor Agent quality on daily basis and providing timely feedback to agents. 2. Develop & maintain quality reports. 3. Find out the errors and variance analysis. 4. Analyze data and identify issues/best practices. 5. Ensure adherence to all process guidelines and compliance matrices. * Should be graduate. * Should have prior international travel experience in Quality. * Should be comfortable in rotational ...

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