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944 jobs found for Quality Analyst Jobs

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  • in the aligned project Ability to coach associates and peers on Quality tools pertaining to the project Is able to understand the impact of individual performance to meet / improve own targets Coordinating with the client on process related issues & updates Ensure Adherence To Process Quality SLA's Listens &

  • in the aligned project Ability to coach associates and peers on Quality tools pertaining to the project Is able to understand the impact of individual performance to meet / improve own targets Coordinating with the client on process related issues & updates Ensure Adherence To Process Quality SLA's Listens &

  • in the aligned project Ability to coach associates and peers on Quality tools pertaining to the project Is able to understand the impact of individual performance to meet / improve own targets Coordinating with the client on process related issues & updates Ensure Adherence To Process Quality SLA's Listens &

  • in the aligned project Ability to coach associates and peers on Quality tools pertaining to the project Is able to understand the impact of individual performance to meet / improve own targets Coordinating with the client on process related issues & updates Ensure Adherence To Process Quality SLA's Listens &

  • in the aligned project Ability to coach associates and peers on Quality tools pertaining to the project Is able to understand the impact of individual performance to meet / improve own targets Coordinating with the client on process related issues & updates Ensure Adherence To Process Quality SLA's Listens &

  • in the aligned project Ability to coach associates and peers on Quality tools pertaining to the project Is able to understand the impact of individual performance to meet / improve own targets Coordinating with the client on process related issues & updates Ensure Adherence To Process Quality SLA's Listens &

  • 1. To monitor calls and share feedback 2. Ensuring Zero compliance issues in terms of call quality 3. To conduct activities and plan strategy to bring improvement in the teams assigned 4. To start monitoring all teams and department of the organization to improve Quality 5. Call Barging 1. Candidate should be Graduate. 2. Minimum 1 year of experience as Quality Analyst. 3. Candidate should have an ...

  • Quality Performance Dashboards Conduct weekly/Monthly Quality Review Meeting Provide effective feedback to the associates to minimize error percentage Assessment/Training/One-on-One review sessions should be conducted at regular Prepare details for the WOR with the team to facilitate client meetings Should be capable of working and communicating with people at all levels of an organization. Good ...

  • Quality Analyst

    GSS Infosoft Pvt ltd

    Secunderabad, Andhra Pradesh

    Quality Performance Dashboards Conduct weekly/Monthly Quality Review Meeting Provide effective feedback to the associates to minimize error percentage Assessment/Training/One-on-One review sessions should be conducted at regular Prepare details for the WOR with the team to facilitate client meetings Should be capable of working and communicating with people at all levels of an organization. Good ...

  • Primary Responsibilities: Create and maintain databases for quality programs Query the database using SQL to do sampling Be involved in process streamlining Create and maintain dashboards and share the results with leadership Audit sampling and weekly/ monthly/ quarterly reporting Design Required Qualifications: Experience of MS Infopath and SharePoint Six Sigma Assistant (SSA) Macro Creation Knowledge ...

  • Quality Analyst

    Creative Indian

    Vishakhapatnam, Andhra Pradesh

    Walk in 24th March Saturday Candidates with min 1 year experience as Quality Analyst (Voice/Email/ Chat process) in Domestic/International BPO can apply 24/7 shifts Max 4LPA

  • Quality Analyst

    Creative Indian

    Vishakhapatnam, Andhra Pradesh

    Walk in 24th March Saturday Candidates with min 1 year experience as Quality Analyst (Voice/Email/ Chat process) in Domestic/International BPO can apply 24/7 shifts Max 4LPA

  • and superior customer experience of the Customer Connect Team. Job Duties Analyst * Transaction Monitoring (Phone / Email/Chat) * Giving feedback * Prepare MIS/reports * Performing training need analysis. * Process improvement. * Leading and participating in calibration sessions. * Improving performance

  • handled Conduct Transaction Quality Audits Documents the process related observations and provide feedback to associates on quality standards Initiate and improve the overall quality of the process and Implement improvement action plans Identification of root causes for non-performance Drive Quality

  • evaluation. Report contact handling performance and statistics through daily and weekly reports submitted to the Quality Assurance Supervisor. Conduct remote monitoring sessions with Client, thus completing performance summaries that will be submitted to the Quality Assurance Supervisor and the Quality

  • evaluation. Report contact handling performance and statistics through daily and weekly reports submitted to the Quality Assurance Supervisor. Conduct remote monitoring sessions with Client, thus completing performance summaries that will be submitted to the Quality Assurance Supervisor and the Quality

  • evaluation. Report contact handling performance and statistics through daily and weekly reports submitted to the Quality Assurance Supervisor. Conduct remote monitoring sessions with Client, thus completing performance summaries that will be submitted to the Quality Assurance Supervisor and the Quality

  • through interventions. * Keep in touch with Customers and Processes through taking calls for stipulated amount of time Coach * Provide timely, accurate and effective feedback to Champion regarding job performance * Take escalated calls, approve adjustments and monitor Champions for quality * Create

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