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594 jobs found for Quality Analyst Hyderabad

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  • and initiating Action Plans for reducing Variance Conducting Quality induction for New Hires Should be able to Identify areas of Improvement and Failure modes of a Project and be able to mitigate action Plans with root Cause. Demonstrates expertise in functional knowledge and the ability to apply them

  • Quality Performance Dashboards Conduct weekly/Monthly Quality Review Meeting Provide effective feedback to the associates to minimize error percentage Assessment/Training/One-on-One review sessions should be conducted at regular Prepare details for the WOR with the team to facilitate client meetings Should be capable of working and communicating with people at all levels of an organization. Good ...

  • Develop process flows depicting pain points in the business process Job role: Should be capable of working and communicating with people at all levels of an organization. Good understanding of entire AR process Prepare daily, weekly and monthly quality reports Prepare AR analysis reports Good experience

  • Develop process flows depicting pain points in the business process Job role: Should be capable of working and communicating with people at all levels of an organization. Good understanding of entire AR process Prepare daily, weekly and monthly quality reports Prepare AR analysis reports Good experience

  • Quality Analyst

    Knoah Solutions

    Hyderabad, Andhra Pradesh

    Evaluate associate transactions as defined in the QA scorecard Provide feedback to the associates as per the call quality guidelines to improve Quality scores Participate in Client meetings for information exchange Cascade inputs from the Client and process / product changes within the team Should Graduation is mandatory 12 - 48 months of experience in BPO (Voice - Inbound / Outbound Customer Service ...

  • Quality Analyst

    Knoah Solutions

    Hyderabad, Andhra Pradesh

    *Evaluate associate transactions as defined in the QA scorecard *Provide feedback to the associates as per the call quality guidelines to improve Quality scores *Participate in Client meetings for information exchange * Graduation is mandatory. * Min 1 year to Max 5 year BPO Experience (Inbound Voice) *Candidate must speak and understand any of these languages: ASSAMESE / PUNJABI / TAMIL / MALAYALAM / KANNADA ...

  • Quality Analyst

    Knoah Solutions

    Hyderabad, Andhra Pradesh

    *Evaluate agent's transactions as defined in the QA scorecard *Provide feedback to the associates to improve Quality scores *Participate in Client meetings for information exchange *Cascade inputs from the Client and process changes within team *1 - 5 Years of voice experience (International BPO) *Excellent Verbal & Written communication skills *Good logical reasoning & analytical skills *Ready to work in night ...

  • Quality Analyst

    Knoah Solutions

    Hyderabad, Andhra Pradesh

    *Evaluate agent's transactions as defined in the QA scorecard *Provide feedback to the associates to improve Quality scores *Participate in Client meetings for information exchange *Cascade inputs from the Client and process changes within team *1 - 5 Years of voice experience (International BPO) *Excellent Verbal & Written communication skills *Good logical reasoning & analytical skills *Ready to work in night ...

  • Eligibility: - Any Graduate - 3-5 years of experience in Quality Function Only in BPO Domain will be considered - Work Location is Tech Mahindra, Secunderabad Skill Set: - Motivate and coach the advisors to meet standards - Establish and maintain Quality Management system for the account ...

  • Evaluate associate transactions as defined in the QA scorecard Provide feedback to the associates as per the call quality guidelines to improve Quality scores Participate in Client meetings for information exchange Cascade inputs from the Client and process / product changes within the team Should

  • Process Trainer - 3-6 yrs BPO Exp with min 1yr On paper Process Trainer Exp required - Max 5LPA Quality Analyst - 2-4 yrs BPO Exp with min 1yr On paper Quality Analyst Exp required - Max 4LPA 24*7 Shifts

  • knowledge. Should have experience on SQL/PLSQL. Should have experience on HP or ALM Quality management tools. Should able to handle multiple projects testing parallel. Should have strong knowledge on product performance/load testing concepts, methodology and its techniques.Provide timely updates on tasks Educational Qualifications: B.Tech / MCA / Graduation (Minimum 16 years of formal education ...

  • experience on SQL/PLSQL. Should have experience on HP or ALM Quality management tools. Should able to handle multiple projects testing parallel. Should have strong knowledge on product performance/load testing concepts, methodology and its techniques.Provide timely updates on tasks to reporting supervisor. Educational Qualifications: B.Tech / MCA / Graduation (Minimum 16 years of formal education ...

  • Roles and Responsibilities:- Should knowledge on Billing, Insurance and Patient AR Should be able to measure RCA/ POA of team performance Hands on experience in Denial Management & identify the resolution on new denial Drive process performance to achieve and exceed quality SLA deliverables

  • *Evaluate associate transactions as defined in the QA scorecard *Provide feedback to the associates as per the call quality guidelines to improve Quality scores *Participate in Client meetings for information exchange

  • Experience in creation/development of automation framework using automation tool like QTP, Silktest, etc Experience in creation/development of automation scripts using the automation framework Execution of automated scripts in different test env. Analysis of automation test run log and debugging of scripts Test system modifications to prepare for implementation. Develop testing programs that address ...

  • Analyst

    Action India Pvt. Ltd

    Hyderabad, Andhra Pradesh

    organizations as reference- able clients Analyst acclaimed technology leadership in a massive emerging market The opportunity to make a tangible impact on the worlds market- leading organizations Qualifications will include: BE/ B.Tech or equivalent 4 6 years of development experience preferably

  • Strong Experience on Automation Strong Experience on Selenium Excellent Communication Skills Experience in creation/development of automation framework using automation tool like QTP, Silktest, etc. Experience in creation/development of automation scripts using the automation framework. Execution of automated scripts in different test env. Analysis of automation test run log and debugging of scripts. 0 ...

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