product market data by calling on customers with field salespeople and evaluating sales call results. Provides information for management by preparing short-term and long-term product sales forecasts and special reports and analyses; answering questions and requests. Facilitates inventory turnover Product Management, People Management, Understanding the Customer, Product Development, Requirements ...
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as required. 6. Develop and publish measurements as required for assessing and improving service to customers. 7. Manage the department, including hiring, training and performance management. 8. Provide support, knowledge, direction, training and problem solving assistance to direct staff. 9. Coordinate
SUMMARY OF POSITION: Senior Manager - Customer Service will be responsible for entire operations of customer service cell. ESSENTIAL FUNCTIONS: 1. Manage and support of the entire customer service cell (including hiring , training & Performance Management) 2. Contributing to the customer