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  • global brands. Position Title : Operation Service Manager Location : Hyderabad Duties & Responsibilities: 1. Change Management: Manage, review, and prioritize all Change Requests through the change lifecycle and host weekly Change Approval Board. Manage cross-discipline technology teams

  • Manage Application Operation support for Middleware OSM Daily & weekly & monthly task, health checks, monitoring, housing keeping activities, & proactive restarts Troubleshooting & resolving all incidents, service request, Problem & trouble tickets assigned as per agreed SOPs. Experience

  • activities during transition phase of programs related to P2P (PR & NPR) People Manage a team of regional operational officers Supports staff resource planning, organizing, and monitoring of key processes, including assisting in hiring, training, and evaluating staff, and taking effective actions to address

  • including overseeing audit reporting and compliance dashboards. Strong knowledge of information technology change and configuration management best practices and methodologies. Efficient in use and support of Service Now tool. Facilitates the negotiation of the scope of the Configuration Management process

  • will be responsible for leading and managing his team to drive daily production, ensure best in class quality and CSAT thereby oversee day to day operations. It would need one to drive continuous improvement towards meeting and exceeding targets. Generate and present reports relating to team and business

  • to resolution (handles in place). Assists customers by diagnosing problems and providing resolutions for technical and service issues. Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions Meets established service level objectives

  • common agenda & scorecard with the key team members of the region; review performance & engage with key management of the OEM partner in the region to address deviations from the plan in order to realize potential sales. Interact with region’s key management members from OEM partners on frequent basis ...

  • by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. 6. Protects employees and customers by providing a safe and clean store environment. 7. Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies

  • and client-facing) Function as a liaison keeping all parties aware of overall risk and impact on projects in order to facilitate management decisions at the earliest possible time. Identify resources and/or schedule conflicts Monitor projects for change in scope Produce/maintain detailed project schedules utilizing

  • Understanding of the detailed scope of services as agreed with client. Responsible for completing the transition / takeover checklist. Understanding the manpower planning and schedules as planned by the BD / Operations team. Responsible for understanding the costing Responsible for having the vendor evaluation

  • product mix and selling price by keeping current with supply and demand, changing trends, economic indicators and competitors Establish and adjust selling prices by monitoring costs, competition and supply and demand Complete regional sales operational requirements by scheduling and assigning employees ...

  • Experience on following ServiceNow modules Incident Management, Problem Management, Change Management, Service Level Management, CMDB, Knowledge Management, Asset Management and CMS Experience on Java scripting Ability to define and implement best practices

  • Portfolio Management, Demand Management, Resource Management, Timecard and ITOM applications like ServiceNow Discovery, - Event Management and ServiceNow Mapping. - Define processes involving ITSM Applications, Service Catalog Management, Configuration Management and automation workflows using Service

  • clients that the candidate may be associated with and resolve client incidents and requests in a timely and professional manner. Requests may include new implementations / change requests in the given environment. Assist in preparing Change Management plan including changes to architecture or design

  • that the candidate may be associated with and resolve client incidents and requests in a timely and professional manner. Requests may include new implementations / change requests in the given environment. Assist in preparing Change Management plan including changes to architecture or design of existing systems

  • Management and the appropriate usage of the Support Management Service Provide timely and expert advice on emerging trends and issues affecting Service Delivery and Support. Develop strategies to allow Application Support to manage resultant problems Share/spread knowledge with team members as well

  • and professional manner. Requests may include new implementations / change requests in the given environment. Assist in preparing Change Management plan including changes to architecture or design of existing systems and ensuring the same is approved by Solution / Sr. Solution Architects Should have a thorough

  • rotational shifts. Day to Day responsibilities: a. Managing and maintaining the operational integrity of our systems b. Respond to incidents and alerts in the stipulated SLAs c. Configuration and Troubleshooting of Windows Operating System issues d. Configuration and Troubleshooting of VMware

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