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  • to coordinate with hardware vendor for hardware troubleshooting, call logging within SLA. Should be a good team player and work with the team to provide high quality support to employees. Ability to understand the support process and able to support OS upgrades and migration efforts. Experience in Windows Requires strong inter-personal and communication skills along with the ability to multi-task and ...

  • partners when providing remote support of field activities. *Rebooting / servicing a live in production storage array. *Ensuring all field activities are properly logged and documented at the completion of each activity. *Interfacing with internal and next level teams on problem definition and escalations

  • for advanced end-user issue troubleshooting Knowledgeable on network topologies, Internet provider technology, to troubleshoot with ISP if needed Strong troubleshooting ability on Windows and Macintosh laptops / desktops for standard application issues, network issues, printer issues, hardware issues etc ...

  • , Knowledge Management, Service Request Management(SRM) and CMDB administration. Supports the ITSM system by monitoring the products status during all Service Desk operational hours and taking the necessary proactive and reactive measures to keep the system stable. Provides technical support services

  • Technical Support Engineer/ IT help desk(International Voice) International Voice Experience is mandatory Experience in technical support industry including (voice and web channels) Holds a college degree in any stream. Knowledge including installation, configuration and maintenance of Windows OS ...

  • Endpoint Protection at desktop level Responsible for Backups and Restore of critical data according to users request Responsible for 1st level troubleshooting in Servers and Network related issues ...

  • Applications / Information Technology. Key Responsibilities: Facilitate 1-2 hour phone consultations with customers in which you educate them on mobile website speed issues and guide them to fix issues where possible Give guidance, support, and train customers on pre-defined and documented speed

  • application servers. Exposure to monitoring tools like NewRelic, Nagios/Pager - Duty/Grafana is a plus. Exposure to TCP/HTTP Load Balancer. Familiar to network terminologies basics like TCP/IP, ports, Load-balancers, Network Flow, algorithms etc. Experience with Java MVC (struts, jsp) and MySQL. Participate

  • Shift Timings: Day Shift / UK Shift / Rotational Shift Process Name : Technical Support / IT Helpdesk profile Work Location : Bangalore Salary Package : 2 lakh (Freshers) - 5 lakh (Experienced) Rounds of Interviews : HR round / Voice & Accent / Manager Round Graduate Qualifications : Any Graduates

  • 1) Effective problem solving skills including decision making, time management & immediate prioritization of tasks as assigned. 2) Prior experience in programming (any language), strong understanding of the software development process and delivery. 3) Strong SQL knowledge to write correct

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