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  • Resp for Anti-Fraud incident reports, seeding/mystery shopping, calls audit RCU Verification activity through Vendors and inhouse Verification Team HR Employee Verification MUST HAVE EXP IN TEAM MANAGEMENT

  • Conduct extensive & detailed investigations of suspicious losses & varying complexity at locations. Conducting Seeding &Mystery shopping activity. Vendor Management & Liaison with law enforcement agencies Investigating internal fraud & Helpline case

  • Conduct extensive & detailed investigations of suspicious losses & varying complexity at locations. Conducting Seeding &Mystery shopping activity. Vendor Management & Liaison with law enforcement agencies Investigating internal fraud & Helpline case

  • Quality Assurance, Efficiency and Service TAT monitoring Conduct periodical customer service audits for branches, ATMs and BC outlets of a cluster and submit consolidated checklists / reports to RSQM Assist SQ team to execute various customer satisfaction feedback surveys (CSAT), Mystery shopping andamp ...

  • and fixtures Provide ideas for new initiatives (process and people related) Assess mystery shopping feedback and prepare action plan for improvement Drive adherence to promotions and share feedback Drive adherence to statutory compliances Review SOPs and provide feedback for improvement Stock Management Review

  • and fixtures Provide ideas for new initiatives (process and people related) Assess mystery shopping feedback and prepare action plan for improvement Drive adherence to promotions and share feedback Drive adherence to statutory compliances Review SOPs and provide feedback for improvement Stock Management Review

  • ideas for new initiatives (process and people related) Assess mystery shopping feedback and prepare action plan for improvement Drive adherence to promotions and share feedback Drive adherence to statutory compliances Review SOPs and provide feedback for improvement Stock Management Review and ensure

  • ideas for new initiatives (process and people related) Assess mystery shopping feedback and prepare action plan for improvement Drive adherence to promotions and share feedback Drive adherence to statutory compliances Review SOPs and provide feedback for improvement Stock Management Review and ensure

  • ideas for new initiatives (process and people related) Assess mystery shopping feedback and prepare action plan for improvement Drive adherence to promotions and share feedback Drive adherence to statutory compliances Review SOPs and provide feedback for improvement Stock Management Review and ensure

  • Quality Assurance, Efficiency and Service TAT monitoring Conduct periodical customer service audits for branches, ATMs and BC outlets of a cluster and submit consolidated checklists / reports to RSQM Assist SQ team to execute various customer satisfaction feedback surveys (CSAT), Mystery shopping andamp ...

  • Quality Assurance, Efficiency and Service TAT monitoring Conduct periodical customer service audits for branches, ATMs and BC outlets of a cluster and submit consolidated checklists / reports to RSQM Assist SQ team to execute various customer satisfaction feedback surveys (CSAT), Mystery shopping andamp ...

  • Quality Assurance, Efficiency and Service TAT monitoring Conduct periodical customer service audits for branches, ATMs and BC outlets of a cluster and submit consolidated checklists / reports to RSQM Assist SQ team to execute various customer satisfaction feedback surveys (CSAT), Mystery shopping andamp ...

  • Quality Assurance, Efficiency and Service TAT monitoring Conduct periodical customer service audits for branches, ATMs and BC outlets of a cluster and submit consolidated checklists / reports to RSQM Assist SQ team to execute various customer satisfaction feedback surveys (CSAT), Mystery shopping andamp ...

  • framework at a cluster of branches Review and closure of customer complaints received through CCRs at branches Track / participate in Branch level customer service committee meetings Assist in CSAT surveys, mystery shopping Responsible to conduct customer service audits of branches Monitoring BC outlets &

  • framework at a cluster of branches Review and closure of customer complaints received through CCRs at branches Track / participate in Branch level customer service committee meetings Assist in CSAT surveys, mystery shopping Responsible to conduct customer service audits of branches Monitoring BC outlets &

  • framework at a cluster of branches Review and closure of customer complaints received through CCRs at branches Track / participate in Branch level customer service committee meetings Assist in CSAT surveys, mystery shopping Responsible to conduct customer service audits of branches Monitoring BC outlets &

  • framework at a cluster of branches Review and closure of customer complaints received through CCRs at branches Track / participate in Branch level customer service committee meetings Assist in CSAT surveys, mystery shopping Responsible to conduct customer service audits of branches Monitoring BC outlets &

  • framework at a cluster of branches Review and closure of customer complaints received through CCRs at branches Track / participate in Branch level customer service committee meetings Assist in CSAT surveys, mystery shopping Responsible to conduct customer service audits of branches Monitoring BC outlets &

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